iPhone sync

Recently purchased HP with Win 7. Have not been able to sync my iPhone. Love Win 7 but hate that it keeps telling me that my iPhone is no longer recognized even when I put in the correct info.
Answer
Answer
Hi jimmytky,
 
 
Method 1.
If you're unable to connect your Apple iPhone to your computer, check to make sure your phone is not locked with a passcode. If it is, unplug the iPhone from your computer, enter your passcode on the phone, and then plug the phone back into a USB port on your computer.
Windows should now recognize the device, allowing you to perform tasks such as transferring photos, music, and other files between your iPhone and your computer.
http://windows.microsoft.com/en-US/windows7/Why-cant-I-connect-my-iPhone-to-my-PC
 
If still computer does not detect the phone follow method 2.
 
Method 2.
I would recommend you add iphone using the "Add devices and printers" feature: here is how;
http://windows.microsoft.com/en-us/windows7/Install-view-and-manage-your-devices-and-printers
 
Method 3. Syncing the Iphone with computers
Then you are recommended to download and install the latest version of iTunes on your computer.
http://www.apple.com/downloads/
 
Follow the tutorial in the link to set up an account to sync emails and other folders.
http://www.apple.com/iphone/how-to/index.html#get-started.setting-up-accounts
 
Install mobile me from the link below:
http://www.apple.com/mobileme/
 
Follow the article below for troubleshooting the syncing problems with iPhone
http://support.apple.com/kb/TS1681
 
Reset the syncing:
http://support.apple.com/kb/HT1497

Link for apple support for additional assistance:
http://www.apple.com/support/

Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.
 
 
Hope this helps.


Thanks and Regards:
Shekhar S - Microsoft Support.

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Thanks and Regards,
Shekhar Sharma

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Last updated April 23, 2019 Views 1,041 Applies to: