Q: Major Mouse issues This thread is locked from future replies

Hello there!

K this is a weird issue I am having. 

When I went to install, once i got to the install screen, the bar at the top that is highlighted flashes like its going into background and comming back out.  Then it basically becomes unresponsive.

I figured out it was the mouse.  I used another mouse i had, and had the same issue.  I disabled legacy support in the bios and got it to respond once but only by plugging it into the usb ports on the front of the computer, then it did the same thing once i got to the next window.

I thought maybe it was a driver problem, so i just installed windows  using the keyboard.  Everything loaded fine. 

Once i loaded up the chipset, I installed the drivers for the mouse (all using the keyboard).  Plugged in the mouse, and these are the issues:

Can move the mouse but clicking on any program icon is non responsive

Right click works on desktop

Keyboard or mouse will not work with any functions including the start button.

Once i open the recycle bin, the window goes gray and becomes unresponsive.


Ran memory test everything was fine


This issue is weird.




Did you perform clean installation or upgrade installation?
Did the installation completed successfully without any errors?
What is the make and model number of the computer?

I would suggest you to try booting the computer into safe mode with networking,and try performing online virus scan and check if the issue resolves.

Here are the steps to boot to safe mode with networking:

1.    Restart your computer if it is powered on.
2.     Tap the F8 key after your computer initially powers on.
3.     Once you see the Advanced Boot Options menu you can stop tapping.
4.     Use the up/down arrow keys to highlight your selection.
5.     Select Safe Mode with Networking and press Enter.
6.     You should see drivers loading, and then Please wait.
7.     You should then be at the Welcome Screen.
8.     Logon to your computer using an account with Administrator privileges.

Here is the link to perform online virus scan of your computer:

Please respond and let us know the status of the issue.

Azam – Microsoft Support.

Did this solve your problem?

Sorry this didn't help.

Question Info

Views: 296 Last updated: March 13, 2018 Applies to: