My computer crashed 4 days ago and I needed to replace the mother board. During the process I was talked into upgrading from Vista to Windows 7. I spent the last 2 days uploading all my programs and up grading those that didn't work in Windows 7.
I have a WD Passport 160 GB USB HD that did not work when I plug it into the USB port. I called Western Digital support, thinking I needed a new driver. They told me I would need to buy a new portable drive as they were not supporting my passport. Everything works in my computer’s USB ports, flash drives, and phone. The only thing that does not work is my brand new portable drive I just bought (HP 320 GB) and my old passport. Is there anyone out there who can tell me what is wrong? Both drive work in 2 other computers both running XP. The WD drive worked well in the old Vista computer.
I have called western digital and HP support. They tell me that the drives are built into windows 7. I have been surfing all night; I can’t find anyone who has a fix for the problem. I ran a system scan looking for hardware drivers from the Microsoft web site. I have installed Window 7 Upgrade Advisor and ran the scan twice. I've check for compatibility on the Microsoft site which says the dive is supported I only need to plug it in and it should work. The computer won’t even recognize or acknowledge the drive is plug in. I have tried different plugs it still does not work.