I am trying to find fingerprint software for my Dell Latitude E6400

Yes hello.  I just bought this new Dell Latitude E 6400 with Windows 7 64 Bit Enterprise Edition installed on it.  I downloaded most of the drivers successfully.  But can't find a compatible fingerprint reader software.  I have the drivers for it just not the software.  And the option to enroll my fingerprints in the windows user account page is not there.  Any solutions?  Does anybody have a solution to this problem?  Thanks!  NOTE: There is a 32 bit version of the fingerprint software but it will not run on my system.  I tried installing it and it would not install.  Thanks again for the help! 

Hi,

As it is a Dell and also under Warranty as it is new, I suggest that you contact Dell or ask in their Support Forums:

http://en.community.dell.com/support-forums/default.aspx

 

Cheers.

 

___________________________________________________

Bill Smithers - Microsoft MVP July 2013 - Dec 2020

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,

As it is a Dell and also under Warranty as it is new, I suggest that you contact Dell or ask in their Support Forums:

http://en.community.dell.com/support-forums/default.aspx

 

Cheers.

 


Hello.  Thank you for your speedy reply.  However it is not new it is a used Dell purchased on eBay.  And I tried looking through their support forums and found nothing useful.  So if you could help in any way that would be really great.  If not I understand.  Thanks for your speedy reply once again. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You have to post your question about this in the Dell Support Forums, not just look through the present Q/A there.

 

Cheers.

 

___________________________________________________

Bill Smithers - Microsoft MVP July 2013 - Dec 2020

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 

 

 

 

 

Dell latitude E6400 DRIVERS.

 

http://ftp.dell.com/Pages/Drivers/latitude-e6400.html

 

latitude E6400 FINGERPRINT SETUP (PDF)

 

http://www.wm.edu/offices/it/documents/E6400FingerprintReader.pdf

 

Dell ControlPoint Security Manager Application, v.1.2.01001, A12

 

http://www.dell.com/support/drivers/us/en/04/DriverDetails?driverId=R219153

 

OR HERE( Look for the control point drivers)

 

http://www.dell.com/support/drivers/us/en/04/Product/latitude-e6400

 

You may need this info on running 32bit application in 64bit environment...that seems to be why the driver is failing.

 

http://msdn.microsoft.com/en-us/library/windows/desktop/aa384249(v=vs.85).aspx

Take time to let us know if the suggestion worked...or not.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 

 

 

 

 

Dell latitude E6400 DRIVERS.

 

http://ftp.dell.com/Pages/Drivers/latitude-e6400.html

 

latitude E6400 FINGERPRINT SETUP (PDF)

 

http://www.wm.edu/offices/it/documents/E6400FingerprintReader.pdf

 

Dell ControlPoint Security Manager Application, v.1.2.01001, A12

 

http://www.dell.com/support/drivers/us/en/04/DriverDetails?driverId=R219153

 

OR HERE( Look for the control point drivers)

 

http://www.dell.com/support/drivers/us/en/04/Product/latitude-e6400

 

You may need this info on running 32bit application in 64bit environment...that seems to be why the driver is failing.

 

http://msdn.microsoft.com/en-us/library/windows/desktop/aa384249(v=vs.85).aspx


No I'm afraid not.  It did not work. :( I guess it's just that win 7 is to new for this old fingerprint reader. :( I guess it's okay.  I can always buy a usb fingerprint reader.  Thank you all for the help.  And if for some reason someone on here has the same model laptop and they have the same OS edition as me, and you got it to work please let me know how.  Step by step please.  Anyways, thank you all again I really appreciate the help. 

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated July 4, 2020 Views 24,520 Applies to: