I have been printing and scanning with no problems on HP photosmart premium 309a all in one printer with a wireless connection. One day I wanted to scan and the HP software said something about the device not being installed correctly. I uninstalled the entire HP software and reinstalled it. I was now able to scan but not print.
I cannot print a test page and printer properties gives a protection fault caused by a function address with an exception code.
Operating system is Windows 7 64 bit. I have downloaded the current software from HP to install on Windows 7 64 bit.
I have removed all other HP printers. I have uninstalled all printers from other computers and turn off other network computers and turned off and unplugged the printer and tried to reinstall again. Same error.
All other computers on the network can print fine.
I do get an error when trying to uninstall the HP software. It crashes near the end of the uninstall when removing files or applications or something.
Windows print troubleshooter is no help (I have tried it many times) and the Windows Fixit program finds an unspecified problem without a solution.
I have searched the internet and forums for a solution. I find the error with different printers going back into 2004 or 2005. I have seen the solutions that I have tried above but no other solution.
System restore will not restore because of and error in one of the HP Digital Imaging folders.
Any help would be appreciated. Thanks.