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How to uninstall a driver completely from the Windows 7 system so that Windows 7 picks up fresh driver files from Internet?

I have HP Officejet Pro K8600 printer installed on WINDOW7. It was working fine for few days. All of a sudden this printer driver started malfunctioning by not printing A3 size prints. I did the following
1) Unplug the Printer and Uninstalled the driver
2) Plug in the Printer and installed the driver automatically
But, did not work. I concluded that some driver files got corrupted. If i am right, Windows 7 does not physically remove driver files by uninstalling driver. So, when I plug in the printer again Windows 7 is picking up the same corrupted driver files.

Q:I would like to know, how to uninstall a driver completely from the Windos 7 system so that WINDOW 7 picks up fresh driver files from Internet when corresponding device is connected.
Answer
Answer

Hello

Welcome to Microsoft Answers Forum!

Firstly I would suggest you to uninstall the drivers from the device manager, please follow the steps below:

Click on start > type in devmgmt.msc in search box, hit enter> right click on the printer drivers from the list of devices and click on uninstall. And restart the computer.

Once you restart the computer, you can download the latest drivers from the manufacturer’s website install the same on the computer .please follow the link mentioned below to download the drivers.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3434447&lang=en&

Once you install the drivers on the computer, then you may have to restart the Printer Spooler service.

A print spooler is software that temporarily stores print jobs on the computer hard disk or in memory until the printer is ready to print them.

Please follow the steps below:

You must be logged on as an administrator to perform these steps.

      1.    Open Administrative Tools by clicking the Start button, and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.

      2.    Double-click Services. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

      3.    Right-click the Print Spooler service, and then click Properties.

      4.    On the General tab, next to Startup type, make sure that Automatic is selected.

      5.    If the service is not already running, under Service status, click Start, and then click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

      For more information, please refer to the link below:

http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

I hope this information helps. Please get back to us if you have any more questions about this issue.

In addition, you can also refer the below link on how to troubleshoot printer problems and try to run the fix it. This link can also be used on windows 7.

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems

I hope this information helps. Please get back to us if you have any more questions about this issue.

Thanks and Regards
Mir - Microsoft Answers Support Engineer                                                               
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Question Info


Last updated May 20, 2020 Views 342,846 Applies to: