How to fix BSOD bccode 116 after recent windows 7 updates this week

Hello,

This is my first time posting a question here, please be patient if I make a mistake in protocol.
After the massive Windows update this week, my Acer AO725 laptop has had troubles waking from sleep mode, frequently giving me a BSOD error (bccode 116). I read through other forum entries about issues with video drivers, but this just became a frequently occurring issue after the updates. I have not installed any new hardware during this time, and the only new software I installed was a registry cleaner today after several days of this problem occurring.
Could the updates have caused the problem, and if so, how do I fix it? Anyone have troubleshooting advice? It is a very inconvenient problem to deal with and hope there is a solution that is not very difficult.

Below are the stats for my system and 2 recent error messages regarding bccode 116.

Thanks in advance for any help or suggestions,

Nathan Ellingwood


Acer AO725 laptop
Windows 7 64-bit OS SP1
AMD C-60 APU with Radeon HD Graphics 1.00 GHz
4GB RAM

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             1033

 

Additional information about the problem:

  BCCode:                                               116

  BCP1:                                                    FFFFFA8005F3A010

  BCP2:                                                    FFFFF880040DF8F0

  BCP3:                                                    0000000000000000

  BCP4:                                                    0000000000000002

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1

 

Files that help describe the problem:

  C:\Windows\Minidump\111712-20217-01.dmp

  C:\Users\nellingwood\AppData\Local\Temp\WER-57704-0.sysdata.xml

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

 

 

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             1033

 

Additional information about the problem:

  BCCode:                                               116

  BCP1:                                                    FFFFFA80036A2010

  BCP2:                                                    FFFFF880040578F0

  BCP3:                                                    0000000000000000

  BCP4:                                                    0000000000000002

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1

 

Files that help describe the problem:

  C:\Windows\Minidump\111712-20950-01.dmp

  C:\Users\nellingwood\AppData\Local\Temp\WER-64662-0.sysdata.xml

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

 


 

Question Info


Last updated November 14, 2018 Views 13,055 Applies to:
Answer

Ok Couple of things, first off I just got off the phone with Alienware support and fixed the problem (or so it would seem for now only just did this 45 min ago) and will explain the solution in a minute.

 

- I was not overclocking. I had just received my desktop yesterday and had not had time to mess with that yet.

 

- I had booted in safe mode and uninstalled the graphics driver and reinstalled it. went trough all my system event logs and found the log that stated it was forced restarted.

 

I finally called support for Alienware at Dell. Talked to a technician and it was a simple as switching one setting in my BIOS.

 

I have a Alienware Aurora R4:

 

 

-FIX- Restart your computer, hit F2 to enter settings. Go to the "Advanced" tab and select "Integrated Devices" then there is something along the lines of "3gen" with the graphics (cant remember what that option was exactly) but disable that.

 

that simple.

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