How do I get Windows 7 to accept the 'apple mobile device driver' instead of the 'MTP device driver'? It is driving me nuts!!

Frequent iTunes sync issues occuring.
Suggestion is that Windows is treating as a camera instead of ipod which makes sense given it asks me if I want to import pictures each time I connect the ipod.
I need to get it to update driver from MTP to Apple Mobile but cannot get it to do it as it keeps saying no compatible driver in the file.
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Answer
Answer

Hi AndyJCook-2801,

Welcome to Microsoft Answers Forum.
Yes, you can install apple device driver on windows, try the following steps to sync iTunes.
Verify iPhone Driver/Service Installation
iPhone requires two important pieces of software to operate properly on Windows. First, the driver must be installed; for iPhone the driver is USBAAPL.SYS. Second, Apple Mobile Device Support must be installed as a Windows Service. If these are not installed, see the Reinstall iTunes section below.
Verify that the driver is installed by connecting iPhone to the computer and following these steps:
1. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button and click inside the Start Search field to place the cursor there.) 
2. Type devmgmt.msc and click OK. A list of devices will be displayed.
3. Scroll down to Universal Serial Bus controllers and click the small plus sign to expand this group. iPhone will be listed as either Apple iPhone or Apple Mobile Device depending on the version of the driver installed.
4. Right-click Apple iPhone (or Apple Mobile Device) and choose Properties from the shortcut menu.
5. When the Properties window opens, select the Driver tab.
6. Click Driver Details to view more information.

Verify that the Apple Mobile Device Service is installed and running using the Services MMC snap-in:
1. On the Start menu, click Search.
2. Type services.msc and click OK. You will see a list of services.

3. View the list In alphabetical order and verify that the "Apple Mobile Device Service" status is "Started."
4. If the status does not indicate the service is started, right-click Apple Mobile Device Service and choose Start from the shortcut menu.
5. If the service is installed and started, right-click the service and choose Restart from the shortcut menu.
If the driver is installed and the service is installed and started, check the Event Viewer for error messages.
          A. On the Start menu, click Run. (For Windows Vista and Windows 7, click the Windows Start button  and click inside the Start Search field to place the cursor there.)
          B. Type eventvwr.msc and click OK.

Hope this helps. Let us know the results.
Thanks & Regards,
Vijay – Microsoft Support

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Last updated April 12, 2020 Views 69,117 Applies to: