HL-DT-ST GT32N not working after windows update

I HAVE THIS DEVICE ON MY 3-MONTH OLD LAPTOP (ASUS N61JV).

AFTER SEVERAL WINDOWS UPDATE, MY DVD DRIVE STOPS WORKING. I HAVE FOLLOWED INSTRUCTIONS FROM MICROSOFT AND OTHERS SITES THAT TELL ME TO DELETE THELOWERFILTERS/UPPERFILTERSFROM THE REGISTRY, UNINSTALL/INSTALL.. AT LEAST I THINK I ALREADY DONE ALL THE STUFFS, BUT STILL WINDOWS EXPLORER CAN'TEXPLORE THE DVD DRIVE. BUT THE DVDRAM IS LISTED ON THE DEVICE MANAGER BUT NOT LISTED IN WINDOWS EXPLORER. WHEN I BOOT FROM ANOTHER OS (LINUX), IT'S WORKING FINE. AND WHEN I USE BURNING PROGRAM LIKE NERO, I CAN BURN BUT ALSO THE NERO PROGRAM CAN'T BROWSE IN THE DVDRAM DRIVE.

I THINK THIS PROBLEM IS ALSO COMMON TO SOME LAPTOPS, AS I HAVE SEARCH FROM THE NET.

ANYWAY, TO THE SUPPORT ENGINEERS FROM MICROSOFT PLEASE I NEED TO USED MY DVD BURNER. THE BURNER IS WORKING FINE WHEN I BOOT FROM UBUNTU (LINUX) BUT WINDOWS7 SEVEN.. UUUGGGHHHH...

PLEASE WE NEED YOUR HELP..

HOW CAN I MAKE THIS WORKING AGAIN?

 

Question Info


Last updated June 27, 2019 Views 37,692 Applies to:
Answer
Answer
Hi,

Be sure to check with ASUStek Support for possible firmware updates and known issues. Also
check in their forums.

ASUStek Support
http://support.asus.com/

ASUStek Forums
http://vip.asus.com/forum/default.aspx?SLanguage=en-us

ASUStek Drivers
http://support.asus.com/download/download.aspx?SLanguage=en-us

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Try removing the updates to see if that was really the cause of the issue. It may have been
coincidental and would have happened on the next reboot regardless of what caused the reboot.

How to Uninstall a Windows Update in Windows 7
http://www.sevenforums.com/tutorials/24373-windows-update-uninstall-update.html

How to Hide or Restore Hidden Windows Updates in Windows 7
http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html

See which Windows updates are installed
http://windows.microsoft.com/en-US/windows7/See-which-Windows-updates-are-installed

Remove an update
http://windows.microsoft.com/en-US/windows7/Remove-an-update

Troubleshoot problems with removing updates
http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-removing-updates

=============================================================

References to Vista also apply to Windows 7.

Stage 1 : Please do all the below even if you have done some before as it is often the total
process which solves the issue.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -
click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -
REBOOT this will refresh the default driver stack. Even if drive is not shown continue
below.

Then work your way through these - remember the drive could be bad, could have a loose
cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

Manually try this fix if the 314060 Fixit did not work
http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
a Mr Fixit
http://support.microsoft.com/kb/982116

The DVD drive does not function after you install Windows 7
http://support.microsoft.com/kb/975270/

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for you drive if needed.

===============================

Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD
burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others
do so properly.

Did you complete the troubleshooter for the drive that still does not work? There are some
registry entries that the troubleshooter does not fix and those "might" be the cause.

Check with your System Maker and Device maker for both possible firmware updates and the
correct Registry entries for your drive.

These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course
as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as
the settings.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

-----------------------------------------------------------------------

You probably can find more info here and maybe even the exact registry settings for your
CD/DVD drive from someone with the same model.

Forums - a lot of real expert help
http://club.myce.com/

CD/DVD units
http://www.myce.com/storage/

Use DevManView to locate CD/DVD in registry (be careful and make a Restore Point before
changing anything) - find the device in DevManView and then Right Click on it Open in RegEdit.

DevManView - Free - an alternative to the standard Device Manager of Windows, which displays
all devices and their properties in flat table, instead of tree viewer
http://www.nirsoft.net/utils/device_manager_view.html

=============================================================
=============================================================

If needed (do not use unless the above have been thoroughly tried as any incorrect setting will
still remain in place).

Try a Repair Installation which allows you to keep the programs and data though redundant backups
are always a good idea.

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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