Help in Reinstalling the Bluetooth Drivers on my laptop

My Windows 7 laptop is a 64 Bit operating system and it is also a HP. Recently my laptop gave me a "BTTRAY error - Unable to start bluetooth stack service". I've read the forums and they talk about uninstalling the drivers and reinstalling them but I have issues looking for the drivers. My laptop is a HP Pavillion dv6 and I can't find the bluetooth devices and drivers for HP. I need to uninstall and reinstall "Bluetooth Device - Personal Area Network (PAN)" and "Bluetooth Device - RFCOMM Protocol TDI". Can somebody please please help me find the driver downloads to fix this problem. I'm trying to link my phone that has a lot of photos and videos so I can get it to my laptop!!!


I would suggest you to follow the steps provided below and check if it helps:

Try the following steps and check if it works.

Step 1: Start the Bluetooth service.
1. Click Start, type services.msc and hit enter.
2. From the list of items, double click Bluetooth Support Service.
3. Change the startup type to Automatic and click Start button to start service.
4. Click Apply and then click ok.

Step 2:
Uninstall and re-install the drivers for your Bluetooth device and then check for the issue.

You may use the device manager to uninstall and reinstall the Bluetooth device drivers.

Follow the steps to check the Bluetooth drivers in device manager:

a. Click Start, then type ‘Device Manager’ without quotes in the search box.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

b. Locate the Bluetooth device by expanding the categories.
c. Now you may right-click the listed drivers
Bluetooth Device (Personal Area Network) and Bluetooth Device (RFCOMM Protocol TDI), here you will get all the option to update or Install/uninstall drivers. Click on Uninstall.

d. Check if at all there is an exclamation mark along the driver, it suggests issues with the driver installed.

e. Restart the computer. This will let the computer automatically detect the device drivers on restart of the computer.


If the issue still persists, you may check for an updated driver from the manufacturer and install the latest version.

See the below link:


Update drivers: recommended links


 Hope this information is helpful.

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Question Info

Last updated April 9, 2021 Views 408,519 Applies to: