HELP - DRIVER_POWER_STATE_FAILURE - 0x0000009f - ntoskrnl.exe+70740

BSOD has happened 6 separate times in the first week of owning a brand new HP Pavilion dm1 with Windows 7 Home Premium.  Contacted HP Support but they were unable to solve.  Have tried to figure out the issue on my own by searching for similar issues online but have been unable to determine cause.  Think it may be related to usbhub.sys.

I have uploaded latest minidump to SkyDrive....  http://cid-3548e5893377aac7.office.live.com/self.aspx/Minidump

Please help

 

Question Info


Last updated March 25, 2019 Views 3,904 Applies to:
Answer
Answer

Hi,

Since this is a new computer you really need to contact the Seller and HP Support for replacement
or warranty repairs. Remember the more you do the more they will claim it is something you have
done. Even if you are some how able to solve the issue you would want it documented in case of
down the road issues.

Check with HP Support, their on-line documentation and drivers, and ask in the HP forums about
known issues.

HP Support & Drivers
http://welcome.hp.com/country/us/en/support.html

Contact HP
http://welcome.hp.com/country/us/en/contact_us.html

HP Forums
http://h30434.www3.hp.com/psg/

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Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check was 9F CAUSE was usbhub.sys which is a Windows Component which means
something else drove it into Fault.

BugCheck 9F, {3, fffffa80050cd060, fffff80000ba2748, fffffa8003faa740}
Probably caused by : usbhub.sys

1. Update BIOS, low level chipset drivers, and other on-board drivers - check HP Drivers.

2. AVG has been known to cause or aggravate this issue. Uninstall AVG and run the AVG Removal
Tool to remove remnants which can also cause strange issues. Below are recommendations to use
while testing, even better permanently.

3. Use the troubleshooters below.

==============================================================

Are you using any Roxio or Nero programs? These have been known to cause this problem even
if they were working well for a long period of time. If so check with their support.

----------------

Check these :

Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based
computer from hibernation: "Stop 0x0000009F"
http://support.microsoft.com/kb/977186

Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to
sleep or into hibernation, or when you restart the computer: "0x9F"
http://support.microsoft.com/kb/975599

"0x0000009F" Stop error message when a computer enters and resumes from hibernation in
Windows 7 or Windows Server 2008 R2
http://support.microsoft.com/kb/981848

This one is possible if BlueScreenView OR MyEventViewer (or EventViewer) shows the appropriate code.

Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has
rebooted without cleanly shutting down first”
http://support.microsoft.com/kb/2028504

And :

"Stop 0x9F" or "Stop 0xFE" error on a Windows 7-based or Windows Vista-based computer that
uses certain AMD USB EHCI host controllers
http://support.microsoft.com/kb/982091

KB Search 0x0000009F with the above and a few other articles (check this as there may be new articles
added to the KB)
http://support.microsoft.com/search/default.aspx?mode=a&query=0x0000009F&spid=14019&catalog=LCID%3D1033&res=10

KB Search 0x9F with the above (check this as there may be new articles added to the KB)
http://support.microsoft.com/search/default.aspx?mode=a&query=0x9F&spid=14019&catalog=LCID%3D1033&res=10

---------------------------------------------------------------------------------------------------------

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

================================
================================

BCCode: 9F  0x0000009F

References to Vista also apply to Windows 7.

This "could" be a power supply problem though it is not the most common cause.

9f is likely a driver issue. Antivirus/antispware/security programs can also cause these issues.
Have you added devices lately or updated drivers - be sure to check in Windows Updates to see
if a driver was updated prior to this occurring. This could also be caused by a loose card or cable
and even a weak power supply.

That error means a driver is not handling the power state properly. Check in Control Panel - Device
Manager to be sure major drivers are not shut off during sleep - double click Display Adapter - NIC
and WIFI - Sound and others - Power Management tab - uncheck Allow computer to turn off power.
Maybe only one has an issue.


Start - type in Search box - MSCONFIG  find at top - Right Click - RUN AS ADMIN

General Tab - check Diagnostic Start  - APPLY / OK  -  REBOOT

Try it now. If it still blue screens think Video Driver. If not think NIC, Wifi, Sound, or......
(and it still could be video interacting with something else). See troubleshooter link
above for my generic driver update methods.

BCCode: 9F  0x0000009F  <-- read this link
http://www.faultwire.com/solutions-fatal_error/DRIVER-POWER-STATE-FAILURE-0x0000009F-*1167.html?order=date

==================================================

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7.
http://www.winvistaclub.com/t79.html

Using Driver Verifier
http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=_VwIDD9xngM

Driver Verifier
http://www.techsupportforum.com/2110308-post3.html

Using Driver Verifier
http://www.faultwire.com/solutions/using_driver_verifier.php

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=_VwIDD9xngM

You can disable Driver Verifier
http://support.microsoft.com/kb/244617

Start - type in Search box -> verifier /reset      hit enter to disable

------------------------------------------------------------------------------------

See the troubleshooter links posted above for methods to update drivers.

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Answer
Answer

Thank you guys.  Your input is much appreciated.  I was able to recreate the issue when putting my machine to sleep.  After powering back up, my machine no longer recognized anything connected to my USB drives and eventually resulted in BSOD.  I contacted HP and worked with a service technician.  After he looked around my machine for a bit, I told him about the response here and specifically the hot fixes noted by SpiritX.  I had looked at them prior to calling HP and the symptoms were pretty much exactly what was happening.  With the HP technician, we installed:

"0x0000009F" Stop error message when a computer enters and resumes from hibernation in
Windows 7 or Windows Server 2008 R2
http://support.microsoft.com/kb/981848

After install of this hot fix, I am no longer able to recreate the issue.  It appears to have fixed my computer.

Shout out to SpiritX.  Listing the hot fixes (and all the other great info) was invaluable.  You rock!

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