JuliánRey

Graphic Tablet not detected.

Hi. I'm running Windows 7, and I've been using a Genius Mousepen 8x6 for a while. The thing is, the tablet suddenly stopped working, when I plug it into the usb port, the LED on the tablet lights up, but the PC won't detect it. It doesn't give me any message and it won't show up in the device manager.

Nevertheless, as I said, the tablet IS receiving power. I tried plugging it into another PC, also running windows 7, and the same thing happened. The cable chord is non-removable, so I can't switch it. Tried using an adapter and it didn't work either.

Plugged other things in and they did work, so the port is not the problem either. Also, reinstalled drivers and it did not help.

Moving the cable around won't do anything either.

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Answer

John Rubdy

Hi Julián,

Since the device is not working even after trying on different PC’s. It seems to be issue with tablet cable connector or tablet itself. I would suggest you to contact Genius support site for better assistance. Check this link:

http://www.geniusnet.com/wSite/ct?xItem=511&ctNode=86&mp=1

For Genius Support click this link:

http://www.geniusnet.com/wSite/ct?xItem=16838&ctNode=174&mp=3

John Rubdy
Forum Moderator | Microsoft Community