Please help! I have tried everything, including methods on this site. I can not get my Hp 6510 printer driver installed with the CD or on line. I keep getting failed installation message. The following is also a few error messages while attempting to
trouble shoot the problem: (1) Windows can't open add printer. Access denied. (2) Error 5: Failed to add monitor port Hp discovery port monitor (Hp photo smart 6510 series. (3) One of the installers for this device cannot perform the installation at this time.
I am going crazy brand new printer. Please help!!! Thank you
I tried the clean boot but the driver download failed again.
When I said I tried everything I tried troubleshooting through HP first level support. Hours on the phone I was promised a call back from second level support three times. They never called back so I sent a letter to HP and here I sit with a new printer
that I can't get the driver to download. Thank you for your help
First of all thanks for taking the time to help me. I went through methods 1-5 twice, all installs failed. The only method that did pass all checks was the hardware & devices troubleshooter. The following areas passed the test: Connectivity, device status,
print test, copy test. I don't understand how I was able to print the general purpose test- print evaluation without a driver installed. Is the driver not needed for that? or is it the way the test communicates with the printer? Also today I installed the
driver on my daughters computer and it installed great and is able to use the printer fine. So the printer is ok. My question is what is assisting the driver installalltion? Is it my operating system windows 7 home premium? Is there a problem there? What
is directly responsible or driver installs? Any additional ideas or help would be appreciated. Thanks to all of you that spend your valuable time to help others.