Error Message: "Error 2755 (Server returned unexpected error 1624 attempting to install...)

When attempting to download a driver for my printer, I got the above message.    How do I resolve this?
1. Is your computer connected to a domain?
2. Does the issue occur when you attempt to install other software/drivers as well?
3. What is the name and model number of the printer?
I would suggest you to check whether the Windows Installer Service is running in Services.msc window.
a. Click On start; In the Start search, type "Services.msc" and Hit Enter.

b. Right click on Windows Installer and click on Start (Only if the Service has stopped).
Restart the computer and try to installing the driver.

Azeez Nadeem - Microsoft Support

[If this post was helpful, please click the "Vote as Helpful" (green triangle) button. If it helps in resolving your issue, click "Propose As Answer" or "Mark as Answer" button. By proposing/marking a post as Answered, or Helpful you help others find the answer faster.]

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.


Question Info

Last updated May 25, 2020 Views 8,021 Applies to: