Error code 19 - PnP problem

I have an HP laptop (HP Pavilion dv5-1235dx Entertainment Notebook PC) and upgraded my system to windows 7. Everything was working fine until recently. My pc does not read any CD. I tried to troubleshoot but I got the error code 19 explaining further that
There are problems with some PnP devices. Windows will take additional steps to further troubleshoot these devices.

I uninstalled and reinstalled the driver, updated it, restarted the computer, checked for updates and installed the latest updates. I have also tried hp website and microsoft fix but nothing is working.

Can someone please help me solve this problem?

 

Thanks.

 

Question Info


Last updated September 13, 2019 Views 4,440 Applies to:
Answer
Answer

Hi Rolande,

 

1.       Which Microsoft Fixit are you referring to?

2.       Have you updated all the drivers for the computer?

 

Check to see if the following helps.

 

This can occur when more than one service is defined for a device, if there is a failure opening the service registry entry, or if the driver name cannot be obtained from the service registry entry.

 

Method 1: Try uninstalling and reinstalling DVD drive from device manager.

 

a.        Click Start and type “devmgmt.msc” (without quotes), and then press Enter.

b.       Expand DVD/CD-ROM drives.

c.        Right click on the DVD drive and select Uninstall.

d.       Restart the computer and Windows should now detect the DVD drive and install the drivers.

 

Method 2: Log on to the computer manufacturer website and update the latest drivers including chipset drivers.

 

Check to see if you have followed this article.

http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

 

Regards,
Syed N – Microsoft Support Engineer

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Hi,

Since the system originally had another version of Windows did you run the Upgrade Advisor and
check the Compatibility Center for the CD/DVD compatibilty (and other devices as needed).

Windows 7 Upgrade Advisor - please run this now.
http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx


Also check the Compatibility Center (for major devices)
http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

Check with the System maker and the Device maker for information about drivers for Windows 7.
(BIOS, low level chipset drivers, and other major device drivers).

HP Support & Drivers
http://welcome.hp.com/country/us/en/support.html

Contact HP
http://welcome.hp.com/country/us/en/contact_us.html

HP Forums
http://h30434.www3.hp.com/psg/

-------------------------------------------

Check these :

The DVD drive does not function after you install Windows 7 - these are different Sony drives
however the same issue could be affecting your drive.

http://support.microsoft.com/kb/975270/

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/982116

-------------------------------------------------------

If the System can run Windows 7 AND there are drivers for the devices these might help :

References to Vista also apply to Windows 7.

Stage 1 : Please do all the below even if you have done some before as it is often the total
process which solves the issue.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -
click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -
REBOOT this will refresh the default driver stack. Even if drive is not shown continue
below.

Then work your way through these - remember the drive could be bad, could have a loose
cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

Manually try this fix if the 314060 Fixit did not work
http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
a Mr Fixit
http://support.microsoft.com/kb/982116

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for you drive if needed.

===============================

Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD
burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others
do so properly.

Did you complete the troubleshooter for the drive that still does not work? There are some
registry entries that the troubleshooter does not fix and those "might" be the cause.

Check with your System Maker and Device maker for both possible firmware updates and the
correct Registry entries for your drive.

These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course
as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as
the settings.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

-----------------------------------------------------------------------

You probably can find more info here and maybe even the exact registry settings for your CD/DVD
drive from someone with the same model.

Forums - a lot of real expert help
http://club.myce.com/

CD/DVD units
http://www.myce.com/storage/

Use DevManView to locate CD/DVD in registry (be careful and make a Restore Point before
changing anything) - find the device in DevManView and then Right Click on it Open in RegEdit.

DevManView - Free - an alternative to the standard Device Manager of Windows, which displays all
devices and their properties in flat table, instead of tree viewer
http://www.nirsoft.net/utils/device_manager_view.html

Hope this helps.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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