I am trying to help my elderly mother with a computer problem. She has a Toshiba laptop running Windows 7. The hard drive is failing and Toshiba confirmed that it needs to be replaced.
I purchased a new hard drive at a local retailer and installed the new drive, after creating a "system repair disk" and a "system image backup". I am trying to restore her system, software, and data to the new hard drive using a "system image restore". Everything seems to have gone well so far, but now that I am trying to restore the image, I get an error message (0x80042412).
I have checked many sites and forums for this message, but I have yet to determine why it will not restore the image. One thing that I came across is a statement that the new hard drive must be the same size, or larger than the original hard drive, because I could not find another 640gb drive, only a 500gb replacement. Can anyone help me with this? Please?