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Driver IRQL not less or equal - EtronXHCI.sys

VladisBecker asked on

Hello Microsoft-Support,

Since yesterday i've got a problem eith my PC.

I already had this problem a month ago. I reinstalled Windows 7 because of a problem with the registration. Know this works but i bought new headphones the same day (PX-22 from Turtle Beach). I dont know how it started then but in the moment i unplugged my headphones yesterday my PC crashed. The Bluescreen said "Driver IRQL not less or equal" the same problem i had last time. A bit lower it says something about EtronXHCI.sys. Again same Problem i had last time.First it was no problem because my PC bootet normaly and i've got sound through my speakers. Later on, the same day i plugged my headphones

back in. Then my PC crashed and rebootet with the same bluescreen. At first i thought it would just start again like it did before. But it only comes to the desktop for a second and then it crashes and it starts all over again.

I would like to fix this somehow 'cause my speakers aren't that good and i want to use my headphones.

Thank you,

Vladis Becker

PS: My PC is booting in safe mode with no problems.

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Patrick Barker replied on

Thanks, Vladis!


All of the attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.

This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.


3: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`08be3d78 fffff800`02ccd169 : 00000000`0000000a fffffa8c`0a625de8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`08be3d80 fffff800`02ccbde0 : fffff880`08be40b8 fffff8a0`0248aa50 fffffa80`09bc87c0 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`08be3ec0 fffff880`13da9e34 : fffffa80`087e11b0 00000000`0000001e fffffa80`087bed70 00000000`00000000 : nt!KiPageFault+0x260 (TrapFrame @ fffff880`08be3ec0)
fffff880`08be4050 fffffa80`087e11b0 : 00000000`0000001e fffffa80`087bed70 00000000`00000000 00000000`0000001e : EtronXHCI+0x4e34
fffff880`08be4058 00000000`0000001e : fffffa80`087bed70 00000000`00000000 00000000`0000001e fffffa80`087bed70 : 0xfffffa80`087e11b0
fffff880`08be4060 fffffa80`087bed70 : 00000000`00000000 00000000`0000001e fffffa80`087bed70 00000000`00000000 : 0x1e
fffff880`08be4068 00000000`00000000 : 00000000`0000001e fffffa80`087bed70 00000000`00000000 fffff880`13dad4a6 : 0xfffffa80`087bed70

-- FAILURE_BUCKET_ID:  X64_0xD1_EtronXHCI+4e34

^^ Etron USB 3.0 Extensible Host Controller driver.

3: kd> lmvm etronxhci
start             end                 module name
fffff880`13da5000 fffff880`13db8500   EtronXHCI T (no symbols)           
    Loaded symbol image file: EtronXHCI.sys
    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys
    Image name: EtronXHCI.sys
    Timestamp:        Mon Jul 25 17:30:56 2011

^^ Yours is from 2011, long long time ago. Did you install the driver from the motherboard CD? If so, that's why. Get the latest from Gigabyte's website right here - http://www.gigabyte.com/products/product-page.aspx?pid=4305#dl

2014/01/09 for the date.

Regards,

Patrick

Debugger/Reverse Engineer.
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