DIFx driver package install error 1610154549 re brother printer model MFC-7860CW.

I have Windows 7 with Service Pack 1 installed.  I tried installing the Brother MFL-Pro Suite that came with the printer, but keep getting the install error.  I turned off anti virus protection as the Brother rep suggested and still got the error.  His next and only other suggestion was to contact the computer manufacturer, but since I have upgraded my HP a6767c desktop to Windows 7, the automated HP help section refers me to Vista related topics.  I have not received any response to my post on the HP forum.  Can anyone tell me how to get around the error message and install the software.
 

Question Info


Last updated January 2, 2020 Views 9,642 Applies to:
Answer
Answer
Hi,   Method 1: How to troubleshoot problems when you install or uninstall programs on a Windows-based computer http://support.microsoft.com/kb/2438651   Method 2: Perform clean boot and try to install the printer driver. http://support.microsoft.com/kb/929135   Hope this helps.

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.