Device Manager error code 19 on my built-in memory card reader

I recently uninstalled Norton Internet Security with their removal tool so that I can replace it for Microsoft Security Essentials. After I removed Norton I got the error code on Device Manager on my built-in media card reader. I have an HP HPE-210f.


Code 19 means there is a driver conflict such as two devices trying to use the same resources.


References to Vista also apply to Windows 7.

Do these to clear corruption and repair/replace damaged/missing system files.

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7


Then lets refresh the USB Stack

Control Panel - Device Manager - click anywhere in the blank/white area - then VIEW -
Show Hidden Devices

Now look everywhere EXCEPT USB Controllers for your device(s) and if you find them (may have
more than one of each) under Disk Drives you may have several - RIGHT CLICK and UNINSTALL 
for all instances.

Control Panel - Device Manager - USB Serial Controllers - RIGHT CLICK on EVERYTHING and
UNINSTALL all except the category itself - REBOOT - this refreshes the drive and the USB stack

This KB shows the XP how to and the Vista and Windows 7 methods are identical

Here is a utility to help but do the above 1st.

USBDeview is a small utility that lists all USB devices that currently connected to your computer,
as well as all USB devices that you previously used. Run it Options and check the 1st three choices
to see if any are there.

You would remove all instances of the devices then reboot.


If needed try both of these :

Tips for solving problems with USB devices - and a Mr Fixit

Hardware devices not detected or not working - Mr Fixit


This might be helpful to determine if incorrect driver is loading.

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.


If needed :

How to Do a Repair Install to Fix Windows 7

Hope this helps.

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Question Info

Last updated February 27, 2019 Views 750 Applies to: