Dell A920 All in one printer not working with Windows 7

Original title: dell A920 and Compaq CQ60
I have a Compaq CQ60 with windows 7 and a dell A920 all in one and i cant get the computer connect with the printer meanwhile the printer is troubleshooted and says its working fine, when i print a page it returns with an error message saying the handle is invalid or  the printer isnt set to USB...PLEASE HELP
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Answer
Answer

Hi Daniel Brady,

Dell A920 printer is not compatible with windows 7.

Refer this link:
http://www.microsoft.com/windows/compatibility/Windows-7/en-us/Details.aspx?type=Hardware&p=Dell%20A920%20All-in-One%20Printer&v=Dell&uid=12292&pf=0&pi=4&c=Printers%20%26%20Scanners&sc=Multifunction&os=64-bit

Uninstall the current drivers and then download and install Vista drivers in compatibility mode.

You can download the drivers from this link:
http://support.dell.com/support/downloads/driverslist.aspx?&s=gen&ServiceTag=&SystemID=PRN_ALL_A920&osl=en&os=WLH

How to Download and Install the Drivers for a Dell™ A920 Printer:
http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&l=en&s=gen&docid=FA36C542525D975EE030030ABD621881

Refer this link for information on how to install the drivers in compatibility mode:
http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows

Please get in touch with Dell support for further assistance.
http://support.dell.com/

You can also post this issue on Dell Community Forums for assistance.
http://en.community.dell.com/


Regards,
Afzal Taher-Microsoft Support.
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Last updated December 19, 2020 Views 16,461 Applies to: