Computer crashes with the error VIDEO_TDR_ERROR

Original Title: VIDEO TDR ERROR

Our computer freezes up routinely & we ran "Who Crashed It" diagnostic on it.   We replaced the NVIDIA card and it still freezes up.  We bought our computer from Micro Velocity - they say it's a NVIDIA problem.  NVIDIA says its a windows issue.  Here's the report from WHO CRASHED IT:

On Wed 10/3/2012 5:28:02 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100312-19453-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0xA577)
Bugcheck code: 0x117 (0xFFFFFA80112ED010, 0xFFFFF8800F7C34D4, 0x0, 0x0)
Error: VIDEO_TDR_TIMEOUT_DETECTED
file path: C:\Windows\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the display driver failed to respond in a timely fashion.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Sun 8/26/2012 5:28:57 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082612-21044-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0xC9FAA4)
Bugcheck code: 0x116 (0xFFFFFA80103E1010, 0xFFFFF88010554AA4, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 301.42
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 301.42
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 301.42 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR




On Tue 8/21/2012 3:35:31 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082112-30825-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0xC9FAA4)
Bugcheck code: 0x116 (0xFFFFFA800DC594E0, 0xFFFFF8801050AAA4, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 301.42
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 301.42
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 301.42 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

 

Question Info


Last updated July 18, 2018 Views 8,192 Applies to:

Hi Pam,

 

1.       Since when are you facing the issue?

2.       What is the make and model of the computer?

3.       Have you made any recent software or hardware changes on the computer?

 

Method 1:

 

I would suggest you to start the computer in safe mode and perform a clean boot. Clean boot helps eliminate any third party software conflict.

 

Step 1:

 

Start your computer in safe mode

 

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

 

Step 2:

 

Clean boot:

 

This could be happening if any of the background programs is conflicting with the smooth running of your computer. To help troubleshoot error messages and other issues, you can start Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

 

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7   http://support.microsoft.com/kb/929135

 

Note: After you have finished troubleshooting, follow step 7 mentioned in the article to boot the computer to normal startup.

 

Method 2:

 

Update chipset drivers for this you may have to contact the computer manufacturer. You may also use the link provided and check if it helps.

 

Update a driver for hardware that isn't working properly


http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

 

Update drivers: recommended links


http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links

 

Method 3:

 

I would also suggest you to scan the computer using Microsoft Safety Scanner and check for any infections.

 

http://www.microsoft.com/security/scanner/en-us/default.aspx

 

Note: There is a chance of data loss if any files are infected and which may be deleted in the cleanup process.

 

Also refer:

 

Bug Check 0x116: VIDEO_TDR_ERROR

http://msdn.microsoft.com/en-us/library/windows/hardware/ff557263(v=vs.85).aspx

Hope this helps  and do let us know if you need further assistance.

Rohit Chettri
Forum Moderator

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