Question

Q: Cherry smart card reader (STU-1000)

I have a new computer with Windows 7 64-bit OS.  I try to connect my PnP Cherry STU-1000 smart card reader and it will not recognize it.  I can't even update the driver (grayed out).  Help?

Answer

A:

Hi,
Welcome to Microsoft answers.

I suggest you to check in the device manager if the card reader is recognized.

Temporarily disable security software and firewall and check if the Smart card reader is detected, and also try to connect to a different USB port and check if it works.

I suggest you to go to manufacturer’s website download the latest drivers for the card reader which are compatible with Windows7 and install.

I also suggest you to run a Microsoft Fixit and check if it works, here is the link:
http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-USB-devices

 Also refer the below article and try the steps in the link, which might help you fix the smart card issue.

http://technet.microsoft.com/en-us/library/dd979545(WS.10).aspx

 Please respond back for the status on the issue and let us know if you have any issues.

 Thanks and Regards,
Azam – Microsoft Support.

 

 

 

 

 

 

 

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Question Info

Views: 7463 Last updated: September 13, 2017 Applies to:
Windows / Windows 7 / Devices & drivers