CD/DVD ROM not responding when disk is inserted, running Windows 7

My cd/dvd driver is displaying (Not responding) message if any DVD is inserted into the drive,even if we insert an empty DVD into the drive but not for any other CD.?

so please kindly reply to my mail id (*** Email address is removed for privacy ***)////...

*original title - my cd/dvd driver is displaying (Not responding) message if any DVD is inserted into the drive,even if we insert an empty DVD into the drive but not for any other CD.?*

 

Question Info


Last updated September 18, 2018 Views 23,328 Applies to:
Answer

Hi,

You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD burn and
CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others do so
properly.

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Do these to clear corruption and repair/replace damaged/missing system files.

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

==========================================================

After the above :

References to Vista also apply to Windows 7.

Stage 1 : Please do all the below even if you have done some before as it is often the total
process which solves the issue.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -
click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -
REBOOT this will refresh the default driver stack. Even if drive is not shown continue
below.

Then work your way through these - remember the drive could be bad, could have a loose
cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

Manually try this fix if the 314060 Fixit did not work
http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
a Mr Fixit
http://support.microsoft.com/kb/982116

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for you drive if needed.

===============================

Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD
burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others
do so properly.

Did you complete the troubleshooter for the drive that still does not work? There are some
registry entries that the troubleshooter does not fix and those "might" be the cause.

Check with your System Maker and Device maker for both possible firmware updates and the
correct Registry entries for your drive.

These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course
as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as
the settings.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

-----------------------------------------------------------------------

You probably can find more info here and maybe even the exact registry settings for your CD/DVD
drive from someone with the same model.

Forums - a lot of real expert help
http://club.myce.com/

CD/DVD units
http://www.myce.com/storage/

Use DevManView to locate CD/DVD in registry (be careful and make a Restore Point before
changing anything) - find the device in DevManView and then Right Click on it Open in RegEdit.

DevManView - Free - an alternative to the standard Device Manager of Windows, which displays all
devices and their properties in flat table, instead of tree viewer
http://www.nirsoft.net/utils/device_manager_view.html

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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