CD/DVD-ROM drive error code 32

Not exactly sure what is going on here.  My system is only 2 months old and I am getting this error (A driver (service) for this device has been disabled.  An alternate driver may be providing this functionality. (Code 32) ) on my cd rom drive. I've uninstalled and reinstalled the driver several time, I've tried a system restore and for some reason system restore isn't working. What else can I do to fix this problem? And why won't my system restore work?
Answer
Answer
Try the following MS KB article:

http://support.microsoft.com/kb/314060

Try following the steps for Windows Vista which should also work for Windows 7.

BTW, what happens when you try to use System Restore?

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Last updated July 2, 2020 Views 24,106 Applies to: