Can't Install Dell Bluetooth Software in Windows 7 64 bit in Dell Studio 1555

Hi,

1. What happens when you try to connect to Bluetooth?

2. What is the exact error code / message displayed?

3. Were you able to connect via Bluetooth prior to the issue?

4. What were the recent hardware or software changes made to the computer prior to the issue?

Please follow the links mentioned below to help troubleshoot the issue.

You might need to make your computer discoverable to Bluetooth devices, or set Windows to alert you when a new device tries to connect to your computer. To do this, you need to control how your computer pairs with (connects to) Bluetooth devices.

Method 1

To control how your computer pairs with Bluetooth devices

a) Open Control Panel by clicking the Start button, and then clicking Control Panel.

b) In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.

c) In the Bluetooth Settings dialog box, click the Options tab and do any of the following:

To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.

When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.

Add a Bluetooth or other wireless or network device: frequently asked questions

http://windows.microsoft.com/en-US/windows7/Add-a-Bluetooth-or-other-wireless-or-network-device-frequently-asked-questions

Method 2

If the above step fails then check and make sure that the Bluetooth service is running on the computer

a) Click Start Collapse this image Expand this image, type services.msc in the Search box and press Enter

b) Right-click the Bluetooth support service, and then Click Properties.

Make sure that the service status is set to start and service type is set to automatic.

For additional information,

Latest driver for Studio 15 (1555)

Expand all and look under Network for Wireless 370 Bluetooth Minicard (6.2.0.9600, A01)

http://www.dell.com/support/drivers/us/en/19/Product/studio-15

Troubleshoot problems with Bluetooth enabled devices

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-Bluetooth-enabled-devices

(Applies to Windows 7)

Hope this helps.