Question

Q: Cant connect Microsoft Entertainment Desktop 7000 using bluetooth.

Original Title: Microsoft Entertainment Desktop 7000.. using computer's built-in bluetooth

Hi,

I recently purchased a Microsoft Entertainment Desktop 7000 and everything works fine when using the included USB bluetooth receiver.  However, my laptop has built-in bluetooth and so I wanted to try and connect the keyboard and mouse without the USB receiver.  However, my laptop can't even find the keyboard and mouse when I do a bluetooth device search.  So my question: is it possibly to connect this keyboard and mouse using my laptop's built-in bluetooth?  And if so, how would I go about doing that?  Thanks in advance.

Answer

A:

Hi nufo,

 

You can follow steps from the below mentioned Knowledge Base Article and check to see if it helps.

Resolve Bluetooth mouse or keyboard failure to function

 

Hope this helps!

 

Syed N – Microsoft Support
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Question Info

Views: 7,009 Last updated: June 8, 2018 Applies to: