Q: Cant connect Microsoft Entertainment Desktop 7000 using bluetooth.

Original Title: Microsoft Entertainment Desktop 7000.. using computer's built-in bluetooth


I recently purchased a Microsoft Entertainment Desktop 7000 and everything works fine when using the included USB bluetooth receiver.  However, my laptop has built-in bluetooth and so I wanted to try and connect the keyboard and mouse without the USB receiver.  However, my laptop can't even find the keyboard and mouse when I do a bluetooth device search.  So my question: is it possibly to connect this keyboard and mouse using my laptop's built-in bluetooth?  And if so, how would I go about doing that?  Thanks in advance.



Hi nufo,


You can follow steps from the below mentioned Knowledge Base Article and check to see if it helps.

Resolve Bluetooth mouse or keyboard failure to function


Hope this helps!


Syed N – Microsoft Support
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Question Info

Views: 7,009 Last updated: June 8, 2018 Applies to: