Canon imageRUNNER iR1023iF scanner install problem on Win7 64bit

This printer has a network (LAN) connection for printing, but for the scanning function it must be connected via USB.

OS: Win7 64bit Ultimate.  Using the latest install app from Canon

(Canon site)

the 1023 installed just fine for network printing.  However, when I did the install for the USB connection (to access the scanning function), Windows does not recognize the scanner.  It will print via USB, but the Canon scanner software reports no scanner installed.  ALso, Device Mgr shows the device with the proper name (1023) but otherwise with a yellow caution mark, and no driver installed.

BTW, this all works just fine in WInXP Pro 32bit.  But, I would rather not install the scanner in an XP virtual machine, since both Canon and MS claim the device is Win7 64bit compatible.

BTW, I was using the latest Win7 64bit URFII driver.  There are two DLs listed and it is not clear which or both to use, or in what order to install them:

UFRII_v2.70_Setup_x64.exe
12/03/09 25.2 MB
File Name: UFRII_v2.70_Setup_x64.exe

UFRII Printer Driver v2.70 64-bit Setup Installer for Windows XP/Server 2003/Server 2008/Vista/Win 7 (WHQL Certified)

UFRII_v2.70_win2k-vista_INF_x64.exe
12/03/09 16,3 MB
File Name: UFRII_v2.70_win2k-vista_INF_x64.exe

UFRII Printer Driver v2.70 64-bit INF file for Windows XP/Server 2003/Server 2008/Vista/Win 7 (WHQL Certified)

Any ideas???

bc
 

Question Info


Last updated June 19, 2019 Views 50,300 Applies to:
Answer
Answer
How to install the USB scanning function for the:
Canon 1023 and 1025 family of MFP

For anyone using a Canon imageRunner iR1023iF multifunction printer with Windows 7 64 bit, who can’t get the scanner function to work, here is how I did it.

Special thanks must go to Pascal Rudnik who pointed me in the right direction.  Also, this should work for the three printers in the Canon iR1023 family, and may also work for the Canon iR1025 family. (They all seem to use the same drivers.)

The iR1023iF MFP has both a USB connection and a wired LAN connection.  The device will print and fax via either USB or RJ45.  But it will scan only via the USB port.  And, herein lies the problem.

When one runs the latest driver setup for Win7, at one point in the install, the dialog asks if you are installing for LAN or USB.  The LAN branch of the install goes off just fine.  However, when one re-runs the install for the USB port to enable the scanning functions, it fails.

Here is the solution:

Go to the Canon site:

http://www.usa.canon.com/cusa/support/office/b_w_imagerunner_copiers/imagerunner_1023_1023n_1023if/

and pick your variant: the 1023, the 1023N, or the 1023iF

then drill down to Windows > Vista 64 and then pick Drivers and Software

Then find this driver (latest as of this writing: April 9, 2012):

(Clicking on the file names will open up a description)

***************************************************************
iR1023_vista_2003_xp_x64_Setup.exe         02/08/08     36,039 KB

File Name: iR1023_vista_2003_xp_x64_Setup.exe

PCL5e/6-FAX-UFRII LT Printer Driver Setup Installer for Microsoft Windows XP/2003 Server/Vista 64-bit editions. These drivers are for Microsoft Windows 64-bit Operating Systems only. (36,039)
***************************************************************

Download the driver and DO NOT run it.  Use your favorite un-zip program to unpack the driver set into some convenient folder.

Next be sure the printer is not connected via USB, and the following steps are done with Admin rights.

Then go to the Device Manager:

Click on the Start Orb, then RMB (Right Mouse Button) on Computer > Manage > Device Manager

In the right pane of the window, RMB on the top most icon which should be the one with the computer’s name.

Click on Add legacy hardware, then click on Next.

Pick the Radio Button for manual install and click Next.

Click on Imaging Devices and click Next.

Be sure none of the displayed devices (if any are listed) show selected and click Have disk...

Then click on Browse in the next dialog and steer to the folder where you unpacked that downloaded driver set.

The drive dialog should already be filtered for *.inf files and you should see a file called:

IR22SCN.inf

Select that file and click Open.

If all has gone well, this should install the drivers for the scanner.

Let it all finish, and then turn on the 1023 printer and selected Scan on the panel.  Plug the printer into a USB port, and Windows should report installing.

Let that finish, and to be on the safe side do a reboot and try it out.

BTW: Once the scanner is installed then you can use the Canon iRToolbox to do your scanning.  It is a decent scanning utility. (As of this writing it is v4.9)

BTW#2: Canon claimed to me that the 1023 would not work with Windows7 64bit for scanning!

BTW#3: If you have tried installing this printer for scanning and failed I suggest that you uninstall any previously installed attempts and try it fresh.

It is a very sad note that Canon, a respected technology company, can not write an install routine that could accommodate Windows 7 64 bit.  Especially since they already have WHQL cert drivers that work.

enjoy...
bc
bc
AdriBarrCrocetti.com

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