Canon i9900 printer won't work with Windows 7 (64)

I just got a new laptop with Windows 7 (64) and can't seem to get my Canon i9900 printer to connect to it via my home network.  My Canon MX860 printer connected with no problems.  I've already gone to the Canon website and downloaded the driver update, but it won't work.  It starts to download, then pops to a new page and says it's installed.  Try to connect the printer again, and it states there is no driver available.  Any suggestions?  Thank you.
Answer
Answer

Hi Crystal,

 

Welcome to Microsoft Answers!

 

 

What error message do you get when you connect the printer to the homegroup?

 

Uninstall the drivers for Canon i9900 completely. Download the drivers from the link given below save it on the desktop, after uninstalling the drivers from device manager install the downloaded driver.

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=331&modelid=9388

 

To uninstall drivers

1. Click on Start menu, type in devmgmt.msc to open the Device Manager.   

2. The Device Manager will then display a list of installed devices in the right pane of the console.  

3. Expand the category of the device you wish to uninstall.  

4. Right-click the device and select Properties.  

5. Select the Driver tab on the device's Properties dialog box.  

6. Click the Uninstall Driver button.  

A dialog box will pop up asking you to confirm ‘Uninstall’. Click OK to proceed.  

 

 

For more details follow the link given below.

Update a driver for hardware that isn't working properly

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

 

 

Hope this information is helpful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

 

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Last updated March 29, 2021 Views 14,563 Applies to: