Cannot add network printer and driver for Brother HL-1850 on Windows 7-64 from XP Pro

I have a small network with some XP and one win 7-64.  I can see the whole network from the 7-64 but cannot add the printer to the system.

1.  I search the network  and find the printer.
2.  7-64 searches for a driver and cannot find one then gives the error error 0x00004005.

This is a brand new Dell system only a couple hours old.

I also have a laptop with 7-32 which connects to the network via wireless and had no problem installing this printer.  Is this a 64 bit issue?

When I search the microsoft website it states this printer is compatible with 7-64.

Thanks.

 

Question Info


Last updated March 13, 2018 Views 2,746 Applies to:
Answer
Answer

Hey  jgallas,

 Looks like the right drivers are not installed for your Brother HL-1850 Printer.

Let’s start the troubleshooting by uninstalling the drivers for Brother HL-1850 Printer from Programs and Features and then re-installing the right drivers from the Manufacturer’s website

1. Click on Start, Control Panel and then select ‘Programs and Features’.

2. Look for Brother HL-1850 Printer related program and uninstall it.

3. Reboot the computer.

4. Once you boot to the computer, download and install the right drivers for Brother HL-1850 Printer from the below link:

http://www.brother-usa.com/downloads/default.aspx?PGID=1&R3ModelID=HL1850  

5. Reboot the computer and check for the issue.

Give a shot.

You may also try to add the Printer Locally:


Access the below link to know more about it:

http://windows.microsoft.com/en-us/windows7/Install-a-printer

However, I have few links for you which might help you in troubleshooting if you still come across the issue:

Printer Troubleshooter:

http://windows.microsoft.com/en-us/windows7/Open-the-Printer-troubleshooter  

Troubleshoot network printer problems:

http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-network-printer-problems   

File and Printer Sharing:

http://windows.microsoft.com/en-US/windows-vista/Enable-file-and-printer-sharing    

I hope the above information helps you.

 

Regards,

Manasa P – Microsoft Support.

 

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