Ask a new question

Bsod ACPI.sys help me

I happen bsod windows when install drivers

scan results you can see for yourself

bluescreenview
==================================================
Dump File         : 101413-25921-01.dmp
Crash Time        : 14/10/2013 3:30:58
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000022
Parameter 2       : ffffe000`0200d000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ACPI.sys
Caused By Address : ACPI.sys+4d300
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+1500a0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\101413-25921-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 9600
Dump File Size    : 281.736
Dump File Time    : 14/10/2013 3:41:40
==================================================

link dump bsod analysis please
http://sdrv.ms/GNEWaq

Hi,

 

 

ACPI.sys is the ACPI Driver for NT (New Technology), it's a System driver and is not the true cause of the crash and it being faulted by possibly another device driver or form of hardware.
 
I would suggest you to Uninstall/Disable Avast Antivirus to check if this causes the blue screen error.

 

Disclaimer: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

 
If the issue persists, then run the Driver Verifier tool which will help flush out the rogue driver if it detects a violation.
 
In the Start search, type Command prompt and right click on it and select Run as Administrator and type verifier.exe /all.

 

If the issue persists, then consider uninstalling the hardware drivers and install the latest drivers from the computer manufacturer website.

 

- In the Device Manager, right click on the display adapters and click on Uninstall. Restart the computer and install the drivers from http://www.dell.com/support/drivers/us/en/555/Product/inspiron-14r-n4110

 

I would also recommend you to download all the latest drivers from the above link and install them and check if the issue persists.

 

Please do reply if you receive any error messages while trying the steps.

 

Microsoft Desktop Support Engineer

2 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

all occurred because driver install
I did not install the driver before it from dell site
I understand now
thank you
Operating System :Windows 7 Ultimate 64 bit and 86 bit
Antivirus : avast 8

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated April 21, 2025 Views 19,241 Applies to: