BSOD 0x00000124 hardware seems fine

I have been redirected here from my other thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-gaming/windows-7-64-bit-randomly-freezes-while-playing/4d687157-987d-474e-9462-84b1f1139ef1

To make a long story short, my computer randomly freezes from time to time under greater stress (playing Battlefield 3 or running multiple tasks). Up to this moment I've ran multiple benchmarks (3d mark vantage, memtest, OCCT) and neither of them had shown any problems with my hardware (plus it all worked smoothly on Windows XP).

Today while trying out to run multiple applications + Minecraft the computer freezed once again, but this time it left a BSOD:

http://www38.zippyshare.com/v/33373491/file.html

http://www38.zippyshare.com/v/71956271/file.html

However I still have no clue of what may be wrong, all of the hardware seems to be fine and none of the components go past 65 Celsius whiel under stress.

Help please?
 

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Last updated March 13, 2018 Views 1,113 Applies to:

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Hi,

Checking with the ASUStek Support, on-line documentation, drivers, diagnostics, and
asking in their forums is a very good move (do them all).

Did you double check the BIOS, low level chipset drivers, and the other major drivers?

ASUStek Support
http://support.asus.com/

ASUStek Forums
http://vip.asus.com/forum/default.aspx?SLanguage=en-us

ASUStek Drivers
http://support.asus.com/download/download.aspx?SLanguage=en-us

--------------------------------------------------------------------------------------------------------------

Remove ALL power then reseat the cards, memory, and cables (on both ends when
possible) - actually remove and replace - do not just snug. Clean out the dust bunnies
and clear the vent. Ensure the fans are all working. A poorly seated card, memory
module, or even a loose or worn cable can cause strange issues such as this one.

Have you reduced the memory to the minimum and swapped the modules in and out
and in different patterns? That checks the motherboard memory interface as well as
the actual modules. Yes I saw it faulted with both the old and new memory however
that is not the same as using this method.

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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I allready downloaded all of the avaliable stuff for my motherboard (BIOS, Intel drivers, Realtek drivers, etc.) the only thing I can't instal is the intel(r) graphics accelerator driver it always states an error: "yoour system doesn't meet the minimum requirements".

Also I allready tried unplugging and plugging most of the stuff inside my computer.

As for the RAM this is the exact method I did:

 * Normally there are two idenctical OCZ DDR2 Modules #1 in DIMM_A2 and #2 in DIMM_B2 (I don't remember why there are in slots 2 not 1 but old RAM worked in those fine)

* Removed Stick #2 from DIMM_B2

* Removed Stick #1 from DIMM_A2 installed Stick #2 in DIMM_A2

* Removed both new stick installed both old sticks in DIMM_A2 and DIMM_B2 (as they where before the upgrade)

* Removed all sticks and installed new stick #1 in DIMM_A1

Every of the above configuration produced the same freeze under the same "stress test" I've discovered that usually freezes the computer in 5-10 minutes (Minecraft, Resurce Monitor, Mumble).

Trying to register on ASUS forums ATM...

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This may seem to be a very stupid suggestion since you seem to be quite knowledgeable, but did you update the DX files after you installed Windows 7?

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=35

This has little to do with hardware failure, only for gaming programs. I apologize if this seems silly, but if you stick around here long enough I'm sure you'll find that I say lots of sillier things.

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Hi,

So no combination or even using minimum memory helps? If that is true
then the issue is not the memory itself unless you are using non-default
settings (set everything back to the factory recommended defaults).

That Intel driver error could be related? Are you using the on-board video or
have you installed a separate video card? If you have a separate video card
the on-board needs to be disabled in the BIOS and/or Device Manager.

What motherboard model and chipset does it have?

Intel Driver Update Utility <-- run this
http://www.intel.com/p/en_US/support/detect?redirector_count=1&

Intel Download Center
http://downloadcenter.intel.com/

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Yeah updated the directx in this way too. The intel update only found that mi wire internet needs updating. Aslo turned of in the BIOS the Motherboard VGA card.

Hard to say if any of this worked since the nature of the problem is quite random. I'll go run Prime95 again or play some games and see if it changed anything...

EDIT: Minecraft crashed in minutes after launching (3 times in a row), running prime95 now to see how long will it last.

Also ASUS forums doesn't like me I can't get the veryfication e-mail.

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Hi,

If you had the on-board video enabled and had a separate video cards that could easily
be part of the problem. What video card and version of its drivers are you using?

Use BlueScreenView to see if all the BSOD were 124.

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html

-----------------------------------------------------------------

Run DriverVerifier (keep in mind this likely a hardware issue).

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7.
http://www.winvistaclub.com/t79.html

Using Driver Verifier
http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=_VwIDD9xngM 

Driver Verifier
http://www.techsupportforum.com/2110308-post3.html 

Using Driver Verifier
http://www.faultwire.com/solutions/using_driver_verifier.php 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=_VwIDD9xngM 

You can disable Driver Verifier
http://support.microsoft.com/kb/244617 

Start - type in Search box -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message. Also check with
MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

===============================================================

Let's be sure there are not other drivers available, especially if not at ASUStek. Run Driver-
View - set VIEW to Hide Microsoft Drivers - update those without Dump in their names.

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
go look for new ones manually if you wish.

Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/


How To Disable Automatic Driver Installation In Windows 7 / Vista
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.


Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Now that's a wall of text. I don't know If I'll be doing anything today since it's pretty late down here and I'm not feeling that well (flu probably).

I have only 2 dump in my minidump folder. Both are the infamous 124 BSOD's, The other one has a slightly different parameter so I'll upload it for you: http://www2.zippyshare.com/v/71618128/file.html

The system generated a dump only when I was doing a clean boot, it always jsut freezes. No error, no info just the hole computer just freezes in time.

I can try again to do a clean boot and see if I can generate more dumps.

EDIT: I forgot to add I'm using the Nvidia GeForce 275 GTX it was also set as a primary boot video card in the BIOS. I have the latest drivers for it and already reinstalled them twice in the last two weeks.

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Hi,

That wall is mainly how to do what you "might" already know how to do and help if needed.

Trying my best to help you find any other cause other than hardware which might not happen.

------------

The Bug_Check was also 124 CAUSE same as the others - hardware.

BugCheck 124, {0, fffffa80048a6038, 0, 0}
Probably caused by : hardware

Descriptor    @ fffffa80048a6148
Section       @ fffffa80048a62d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0)
  Status      : 0xf200084000000800

1. Try this : re-enable the on-board video and physically  remove the NVidia card. Update
the Intel Video Driver and see it the error also happens.

2. Check the processor, the heat sink, and the compound between them. Have you noticed
any heat issues? Heat does not always mean too much as often a component can be too
sensitive to even the normal levels of heat.

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Oh I'm sorry If I was rude I didn't mean too. I'm jsut tired and don't feel pretty healthy so it looks like it affects my manners,

I'm vert grateful that you are all helping me out without you I had no idea of what was wrong and now at least we have a trail we can follow to hopely resolve this problem.

So frist thing I made in the morning I launched the Driver Verifier and mark all the non-windows drivers to be verified. Then at startup the computer failed to load windows and crashed  with a new BSOD wich I just uploaded: http://www65.zippyshare.com/v/142349/file.html

Maybe I'll try the video card swapping and see what happens.

As for the heat I never saw any heat spikes on this computer. ATM It's working on 40 C and in stress it never goes over 60 C (only the GPU in some intensive gaming sometimes get's to 65 but barely). I've cleaned the inside of each fan numerous times and I think this computer is now nearly as clean as the first day I've assembled it.

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Hi,

The Bug_Check was C9 CAUSE dtsoftbus01.sys DAEMON Tools Lite  Virtual Bus Driver.

BugCheck C9, {23e, fffff88001401300, fffff98006090ee0, 0}
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1300 )
MODULE_NAME: dtsoftbus01
IMAGE_NAME:  dtsoftbus01.sys
FAILURE_BUCKET_ID:  X64_0xc9_23e_dtsoftbus01+1300
BUCKET_ID:  X64_0xc9_23e_dtsoftbus01+1300

dtsoftbus01.sys dated 10/17/201 DAEMON Tools Lite  Virtual Bus Driver.

1. Uninstall Daemon Tools Lite.

After the uninstall IF you have SPTD.sys running (not showing on the minidump) Disable
or Remove it since it can be part of these issues (usually included with Daemon Tools or
Alcohol).

Remove/Disable SPTF.sys
http://www.duplexsecure.com/en/faq

Once the BSID are stopped you can try re-installing DT - check with its support

Daemon Tools - Support
http://www.daemon-tools.cc/eng/support

Deamon Tools - Forums
http://forum.daemon-tools.cc/

2. Rt64win7.sys Realtek 8136/8168/8169 NDIS 6.20 64-bit Driver is not the latest driver.
(Probably not part of the issue however best to have the latest drivers.)

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=5&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#RTL8111B/RTL8168B/RTL8111/RTL8168<br>RTL8111C/RTL8111CP/RTL8111D(L)<br>RTL8168C/RTL8111DP/RTL8111E<br>RTL8168E/RTL8111F

3. Run the DriverView utility I previously posted and check the actual device maker's sites and
not just ASUStek. After a period of time the System/Motherboard makers do not keep the latest
drivers available on their sites.  Run DriverView - set VIEW to Hide Microsoft Drivers -
update those without Dump in their names.

4.
After the above run DriverVerifier again.

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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