Brother MFC-7340 - DRUM ERROR

I put a new cartridge into the drum of Brother Printer MFC-7340. As soon as I insert the drum into the printer, the message appears "Drum Error - see Troubleshooting and Routine Maintenance Chapter in User's Guide". This message appears irrespective of whether I put back the 'old/used' or 'new' cartridge into the drum and insert it into the printer ... it's always the same message and will not print!

The User's Guide does not seem to give an answer to this 'Drum Error'. I'd appreciate receiving an answer to this situation.

Thank you in advance!

Tony

 

 

Question Info


Last updated October 3, 2018 Views 26,553 Applies to:
Answer

Hi Tony,

 

 

 

The following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.

 

 

 

I would suggest you to try the steps in the article and check if it helps.

 

http://welcome.solutions.brother.com/BSC/public/us/us_ot/en/faq/faq/000000/002800/000037/faq002837_000.html?reg=us&prod=mfc7340_us_as&c=us_ot&lang=en#other-faqs

 

 

 

If the issue persists, I would suggest you to contact Brother Support for further assistance.

http://www.brother-usa.com/support/CustServ.aspx

 

 

 

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

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