I upgraded from Windows Vista to Windows 7 Home Premium. I was able to connect my Blackberry Storm just fine when I had Vista. Now when I try to connect my phone via Bluetooth I get a "Bluetooth peripheral device not found." I have tried everything. I
have checked for updates on Windows, Bluetooth manufacture, and HP and I cannot find any update. I have went to the device manager and right clicked the peripheral driver and tried to update it over the internet and manually. I tried to troubleshoot and run
it with a older version of Windows, since it worked then, but when it asks me to select which program I would like to run on an older version of windows, I cannot find the drive. Does anyone have any ideas or a way to fix this??!!!!!
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
This usually means that the Bluetooth device driver is not installed or it’s out of date or even not compatible with Windows 7. You need to install the latest device driver or if the device is a Windows mobile device you can install the Windows Mobile Device
Center to fix the issue. See the KB article link in the post below to fix it:
- Install the downloaded software but it may not look like it worked on Windows 7 PCs. Vista automatically configured the settings on the bluetooth devices but for those who
have Windows 7, here are the things you should do:
- Go to 'Device Manager' from 'Control Panel' -Or- just right-click on Computer
Icon and choose 'Properties' and then click on 'Device Manager'.
- You'll see an 'Unknown Device' named 'Bluetooth Peripheral Device'
- Right-Click it and click on "Update Driver Software" -Or- anyway you find it easy to bring up the Update driver window.
- Click "Let Me Pick from a List of Device
Drivers on my computer".
- Select 'Bluetooth Radio' from the list if it asked you to select and then in the next window, it will show a list of drivers with Company Names in one list and Drivers in another. In the Company List choose
'Microsoft Corporation', not only Microsoft.
- From the drivers list there may be one or more drivers with the name "Windows Mobile-Based Device Support" with different driver versions. Select one or the latest.
- Ignore any warnings and keep pressing next and then Finish at last. If all goes well, the last screen will show the message that device driver is successfully installed.
Now, after manually updating the driver for your bluetooth device, in 'Device Manager' when you click on
'Bluetooth Radios', it should display one more item which will say
'Windows Mobile-based device support'.
There are few more things that you want to pay attention to. If you have already added the device in your
'bluetooth device list' that didn't work, then remove the device and add it again. After you add it, you might need to restart the computer if it gave you a connection problem error message.
Every PCs that had Windows 7 and Vista worked after installing this software and I hope it will work for you too.
186 people were helped by this reply
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.