Bluetooth mouse/keyboard failing when used together

I have a bluetooth mouse and a bluetooth keyboard. Both work flawlessly so long as I use them independently, but when they're both connected at the same time, I have problems. If they're both connected but I'm not using one (like how when I'm typing this, the mouse is just sitting there and not being used), on rare occasions one of them will lose its connection. Sometimes its the idle devices, but sometimes it's the one I'm using. While filling out this post, the keyboard stopped working in the middle of a word.

When I use both together (like when playing a video game) its even worse. Both devices work for about 15-30 seconds before one of them will suddenly stop working. It seems random and roughly a 50/50 chance. If I turn the affected device off and back on, it will re-sync and then I will be able to play for another 30 seconds or so before one of them stops again.

I've searched everywhere and I keep seeing people talking about power settings but this isn't a problem with that. Whichever device is lucky enough to not get turned off stays on and works with no problems.

Any ideas? I'm at a loss here.
 

Question Info


Last updated May 21, 2019 Views 3,967 Applies to:

Hi,

1.What is the make and model of the Bluetooth mouse and keyboard?

 

I would like to let you know that we can guide you in the right direction only after knowing the exact make and model of the Bluetooth Keyboard and Mouse.

 

Plug in the same devices to another computer and check.

 

Plug in wired mouse and keyboard to check if they are working fine.

 

Try these steps and let me know the status.

1-Verify both the wireless mouse and keyboard are turned on by looking for an "On/Off" switch on their undersides and turning them to the "On" position. Some keyboards and mice lack these switches and are always on.

 2-“Press and release” the "Connect" button on the wireless receiver and then “press and release” the "Connect" button on the bottom of the mouse and keyboard.

 3-Verify both connectors attached to the wireless receiver are plugged into the USB or PS/2 slots on the computer. The connecters could have come loose; try pulling them out and plugging them back in.

 4-Move the wireless receiver hub around. Devices such as speakers, monitors, cell phones and garage door openers can cause radio interference, which interferes with the wireless connection.

 5-Change the batteries on the wireless mouse and keyboard; the batteries may be dead.

 6-Verify the batteries are inserted properly by looking at the diagram inside the mouse or keyboard's battery slot; the batteries must be correctly inserted to power the device.

 7-Move the wireless keyboard and mouse off a metal surface, if you're using them on one; metal surfaces can also cause radio interference.

 8-Plug the connectors from the wireless receiver directly into the computer's USB or PS/2 sockets, if they're plugged into a USB hub or KVM switch; some USB hubs and KVM switches are not compatible.

 

If you are using Microsoft Hardware Devices, refer these articles.

Troubleshooting wireless and Bluetooth issues

http://www.microsoft.com/hardware/en-us/help/support/troubleshooting/mouse/wireless-bluetooth

 

Resolve Bluetooth mouse or keyboard failure to function

http://support.microsoft.com/kb/811798

Hope this helps.

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Thank you for the reply! I'll answer each question in turn:

1.What is the make and model of the Bluetooth mouse and keyboard?

That would help, I guess. :) I should have put that in the first post.

Mouse: Targus AMB09US

Keyboard: Matias FK304

Computer: Asus G75VW-TS72

Note: The computer has bluetooth. I'm not using a USB bluetooth adapter. I'm using what is inside the laptop.

Note: Both devices function perfectly on their own, and work together with another computer. I've used them together for a long time before I got this new computer (The Asus). Just to make sure, I changed the batteries in both and have the same issue.

Plug in wired mouse and keyboard to check if they are working fine.

I sadly don't have a wired mouse available, but the on-laptop keyboard works fine. I actually just turned the bluetooth keyboard off for the night and played my game for several hours with the bluetooth mouse and laptop's keyboard. I will be testing this tomorrow (Sunday) with a wired mouse and will report back.

 

Try these steps and let me know the status.

1-Verify both the wireless mouse and keyboard are turned on by looking for an "On/Off" switch on their undersides and turning them to the "On" position. Some keyboards and mice lack these switches and are always on.

They are on. They work independently  .

 2-“Press and release” the "Connect" button on the wireless receiver and then “press and release” the "Connect" button on the bottom of the mouse and keyboard.

The receiver is the laptop, and has no connect button. I did unpair and pair both devices from it with no change in status.

 3-Verify both connectors attached to the wireless receiver are plugged into the USB or PS/2 slots on the computer. The connecters could have come loose; try pulling them out and plugging them back in.

The Bluetooth receiver is inside the laptop; there is nothing to unplug.

 4-Move the wireless receiver hub around. Devices such as speakers, monitors, cell phones and garage door openers can cause radio interference, which interferes with the wireless connection.

I tried in several rooms of the house with no change in status.

 5-Change the batteries on the wireless mouse and keyboard; the batteries may be dead.

I changed the batteries in both with no effect.

 6-Verify the batteries are inserted properly by looking at the diagram inside the mouse or keyboard's battery slot; the batteries must be correctly inserted to power the device.

The batteries are inserted properly. 

 7-Move the wireless keyboard and mouse off a metal surface, if you're using them on one; metal surfaces can also cause radio interference.

I am on a wooden table with no appreciable metal parts (nails and the like)

 8-Plug the connectors from the wireless receiver directly into the computer's USB or PS/2 sockets, if they're plugged into a USB hub or KVM switch; some USB hubs and KVM switches are not compatible.

As the Bluetooth receiver is inside the laptop, this does not apply.

And I reiterate, the devices work alone with 0 problems. The mouse has been on and paired for almost a full day. I turned on the keyboard, and within 10 minutes the mouse lost its connection. And this happens every time I turn them both on at the same time.

Again I thank you for your response.

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Hi,

 

I would like you to run the Hardware Device fix it tool and check: http://support.microsoft.com/mats/hardware_device_problems/en-us

 

Hope this helps.

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Hi,

 

I would like you to run the Hardware Device fix it tool and check: http://support.microsoft.com/mats/hardware_device_problems/en-us

 

Hope this helps.
I'm not quite ready to mark this as the answer, but it's looking very likely. I played the same game that it was happening, and I played for about 10-15 minutes with no issues. I could have just been extremely lucky, though, so will try for a while and see what happens. Assuming there are no problems, I'll be back to mark the answer.

Thank you very much!

EDIT

And wouldn't you know, not 10 seconds after I submit this, the mouse stops working.

I'll try the wired mouse with the keyboard, and see what happens there.

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The issue is still occurring. I ran the linked program again and I don't know if it'll help, but here's the output. I can't tell if it actually fixed something or not.

EDIT: Well that looked bad. Let me put a link up...

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