Question
50 views

bluescreen on clean install

zIntuition asked on
minidump: http://www.mediafire.com/download/821sp7t263lx8jc/021614-4570-01.dmp


on my previous install i was occasionally having "display driver stopped working" errors where my desktop would turn black and then go back to normal.  i think this was because when i swapped out my graphics (went from integrated > dedicated card> integrated ) i was sloppy about it.  i didn't have this error until after going through that process so i decided to do a clean install.

well now i don't get that error, but i did blue screen twice since i reinstalled yesterday.  i'm pretty sure i installed all the up to date drivers/software correctly and there are no more windows updates to install =/  would really like some help on this.  it's pretty frustrating to attempt to fix a problem and end up making it worse
1 person had this question

Abuse history


The answered status icon Answer
Patrick Barker replied on
Hi,

The attached DMP file is of the PAGE_FAULT_IN_NONPAGED_AREA (50) bug check.

This indicates that invalid system memory has been referenced.

Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

Another common cause is the installation of a faulty system service.

Antivirus software can also trigger this error, as can a corrupted NTFS volume.

If we take a look at the call stack (which is rather large):

0: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`062490e8 fffff800`02a8f106 : 00000000`00000050 fffff8a0`111651be 00000000`00000001 fffff880`06249240 : nt!KeBugCheckEx
fffff880`062490f0 fffff800`02a70e6e : 00000000`00000001 fffff8a0`111651be fffff880`06249200 fffff8a0`0bc06590 : nt!MmAccessFault+0x218b
fffff880`06249240 fffff880`0517a5f6 : fffff880`04f745c3 fffffa80`0f92f000 00000000`27289000 fffff880`06249450 : nt!KiPageFault+0x16e (TrapFrame @ fffff880`06249240)
fffff880`062493d8 fffff880`04f745c3 : fffffa80`0f92f000 00000000`27289000 fffff880`06249450 fffff880`062496c0 : igdkmd64+0x32e5f6
fffff880`062493e0 fffffa80`0f92f000 : 00000000`27289000 fffff880`06249450 fffff880`062496c0 0000001f`00000000 : igdkmd64+0x1285c3
fffff880`062493e8 00000000`27289000 : fffff880`06249450 fffff880`062496c0 0000001f`00000000 00008000`00000400 : 0xfffffa80`0f92f000
fffff880`062493f0 fffff880`06249450 : fffff880`062496c0 0000001f`00000000 00008000`00000400 00000000`00000008 : 0x27289000
fffff880`062493f8 fffff880`062496c0 : 0000001f`00000000 00008000`00000400 00000000`00000008 fffff880`10020000 : 0xfffff880`06249450
fffff880`06249400 0000001f`00000000 : 00008000`00000400 00000000`00000008 fffff880`10020000 2726a000`00000000 : 0xfffff880`062496c0
fffff880`06249408 00008000`00000400 : 00000000`00000008 fffff880`10020000 2726a000`00000000 fffff880`00000000 : 0x1f`00000000
fffff880`06249410 00000000`00000008 : fffff880`10020000 2726a000`00000000 fffff880`00000000 fffff880`02200000 : 0x8000`00000400
fffff880`06249418 fffff880`10020000 : 2726a000`00000000 fffff880`00000000 fffff880`02200000 05000000`00000000 : 0x8
fffff880`06249420 2726a000`00000000 : fffff880`00000000 fffff880`02200000 05000000`00000000 fffffa80`103db000 : 0xfffff880`10020000
fffff880`06249428 fffff880`00000000 : fffff880`02200000 05000000`00000000 fffffa80`103db000 fffff880`10000000 : 0x2726a000`00000000
fffff880`06249430 fffff880`02200000 : 05000000`00000000 fffffa80`103db000 fffff880`10000000 ffff0100`00000001 : 0xfffff880`00000000
fffff880`06249438 05000000`00000000 : fffffa80`103db000 fffff880`10000000 ffff0100`00000001 00000003`f2c33000 : 0xfffff880`02200000
fffff880`06249440 fffffa80`103db000 : fffff880`10000000 ffff0100`00000001 00000003`f2c33000 fffff880`f2c33033 : 0x5000000`00000000
fffff880`06249448 fffff880`10000000 : ffff0100`00000001 00000003`f2c33000 fffff880`f2c33033 fffffa80`00000042 : 0xfffffa80`103db000
fffff880`06249450 ffff0100`00000001 : 00000003`f2c33000 fffff880`f2c33033 fffffa80`00000042 cda76003`cda76003 : 0xfffff880`10000000
fffff880`06249458 00000003`f2c33000 : fffff880`f2c33033 fffffa80`00000042 cda76003`cda76003 cda76003`cda76003 : 0xffff0100`00000001
fffff880`06249460 fffff880`f2c33033 : fffffa80`00000042 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0x3`f2c33000
fffff880`06249468 fffffa80`00000042 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xfffff880`f2c33033
fffff880`06249470 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xfffffa80`00000042
fffff880`06249478 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xcda76003`cda76003
fffff880`06249480 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xcda76003`cda76003
fffff880`06249488 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xcda76003`cda76003
fffff880`06249490 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xcda76003`cda76003
fffff880`06249498 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xcda76003`cda76003
fffff880`062494a0 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xcda76003`cda76003
fffff880`062494a8 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xcda76003`cda76003
fffff880`062494b0 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xcda76003`cda76003
fffff880`062494b8 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xcda76003`cda76003
fffff880`062494c0 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xcda76003`cda76003
fffff880`062494c8 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 : 0xcda76003`cda76003
fffff880`062494d0 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 cda76003`cda76003 fffff880`06249560 : 0xcda76003`cda76003
fffff880`062494d8 cda76003`cda76003 : cda76003`cda76003 cda76003`cda76003 fffff880`06249560 fffff880`04ee3999 : 0xcda76003`cda76003
fffff880`062494e0 cda76003`cda76003 : cda76003`cda76003 fffff880`06249560 fffff880`04ee3999 fffffa80`0f92f000 : 0xcda76003`cda76003
fffff880`062494e8 cda76003`cda76003 : fffff880`06249560 fffff880`04ee3999 fffffa80`0f92f000 fffff8a0`11006347 : 0xcda76003`cda76003
fffff880`062494f0 fffff880`06249560 : fffff880`04ee3999 fffffa80`0f92f000 fffff8a0`11006347 fffff880`2726a000 : 0xcda76003`cda76003
fffff880`062494f8 fffff880`04ee3999 : fffffa80`0f92f000 fffff8a0`11006347 fffff880`2726a000 fffff8a0`1115d1bf : 0xfffff880`06249560
fffff880`06249500 fffffa80`0f92f000 : fffff8a0`11006347 fffff880`2726a000 fffff8a0`1115d1bf fffff880`fffa9178 : igdkmd64+0x97999
fffff880`06249508 fffff8a0`11006347 : fffff880`2726a000 fffff8a0`1115d1bf fffff880`fffa9178 fffff880`06249734 : 0xfffffa80`0f92f000
fffff880`06249510 fffff880`2726a000 : fffff8a0`1115d1bf fffff880`fffa9178 fffff880`06249734 00000001`00000028 : 0xfffff8a0`11006347
fffff880`06249518 fffff8a0`1115d1bf : fffff880`fffa9178 fffff880`06249734 00000001`00000028 fffff8a0`1115d197 : 0xfffff880`2726a000
fffff880`06249520 fffff880`fffa9178 : fffff880`06249734 00000001`00000028 fffff8a0`1115d197 fffff880`06249588 : 0xfffff8a0`1115d1bf
fffff880`06249528 fffff880`06249734 : 00000001`00000028 fffff8a0`1115d197 fffff880`06249588 00000000`00000004 : 0xfffff880`fffa9178
fffff880`06249530 00000001`00000028 : fffff8a0`1115d197 fffff880`06249588 00000000`00000004 00000000`00000000 : 0xfffff880`06249734
fffff880`06249538 fffff8a0`1115d197 : fffff880`06249588 00000000`00000004 00000000`00000000 00000000`00000000 : 0x1`00000028
fffff880`06249540 fffff880`06249588 : 00000000`00000004 00000000`00000000 00000000`00000000 fffff880`062497a0 : 0xfffff8a0`1115d197
fffff880`06249548 00000000`00000004 : 00000000`00000000 00000000`00000000 fffff880`062497a0 fffff880`04ee485c : 0xfffff880`06249588
fffff880`06249550 00000000`00000000 : 00000000`00000000 fffff880`062497a0 fffff880`04ee485c fffffa80`0f92f000 : 0x4


-- FAILURE_BUCKET_ID:  X64_0x50_igdkmd64+32e5f6

^^ We have various igdkmd64.sys (Intel Graphics driver) calls which call into to a page fault.

------------

1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. Remove and replace avast! with Microsoft Security Essentials for temporary troubleshooting purposes:

avast! removal - http://www.avast.com/uninstall-utility

MSE -  http://windows.microsoft.com/en-us/windows/security-essentials-download

3. Uninstall Asus PC Probe and any and all other Asus software you have installed.

4. If you're still crashing after the above, enable Driver Verifier:

Driver Verifier:

What is Driver Verifier?

Driver Verifier is included in Windows 8, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.

Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver if it detects a violation.

Before enabling Driver Verifier, it is recommended to create a System Restore Point:

Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
Windows 8 - http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

How to enable Driver Verifier:

Start > type "verifier" without the quotes > Select the following options -

1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (Windows 7 & 8)
- DDI compliance checking (Windows 8)
- Miscellaneous Checks
4. Select  - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is [B]NOT[/B] provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.

Important information regarding Driver Verifier:

- If Driver Verifier finds a violation, the system will BSOD.

- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.

If this happens, do not panic, do the following:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > Search > type "cmd" without the quotes.

- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
・    Restart and boot into normal Windows.

If your OS became corrupt or you cannot boot into Windows after disabling verifier via Safe Mode:

- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.

- Once in Safe Mode - Start > type "system restore" without the quotes.

- Choose the restore point you created earlier.

How long should I keep Driver Verifier enabled for?

It varies, many experts and analysts have different recommendations. Personally, I recommend keeping it enabled for at least 24 hours. If you don't BSOD by then, disable Driver Verifier.

My system BSOD'd, where can I find the crash dumps?

They will be located in %systemroot%\Minidump

Any other questions can most likely be answered by this article:
http://support.microsoft.com/kb/244617

Regards,

Patrick
Debugger/Reverse Engineer.
Be the first person to mark this helpful

Abuse history


progress