Blue Screen of Death pci.sys

Did a fresh install of the OS, all uptodate drivers and softwares to the computer but it shuts down with a BSOD everytime i leave it open after a couple of hours or minutes (i do not know the exact time because i didnt wait, i just leave it open and see that its shut down with a BSOD at the morning) Thank you for your answers.


OS Name Microsoft Windows 7 Ultimate
Version 6.1.7600 Build 7600
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name DELL
System Manufacturer Dell Inc.
System Model Studio XPS 435MT
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz, 2668 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.1.4, 21.12.2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Türkiye
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name dell\baris
Time Zone GTB Daylight Time
Installed Physical Memory (RAM) 6,00 GB
Total Physical Memory 5,99 GB
Available Physical Memory 3,58 GB
Total Virtual Memory 12,0 GB
Available Virtual Memory 8,04 GB
Page File Space 5,99 GB
Page File C:\pagefile.sys


073110-25802-01.dmp 31.07.2010 11:50:17 DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 fffffa80`0627f060 fffff800`00b9c518 fffffa80`05a3c010 ntoskrnl.exe ntoskrnl.exe+70600 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64  C:\Windows\Minidump\073110-25802-01.dmp 8 15 7600 

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Computer Name Full Path Processors Count Major Version Minor Version
073110-25802-01.dmp 31.07.2010 11:50:17 DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 fffffa80`0627f060 fffff800`00b9c518 fffffa80`05a3c010 ntoskrnl.exe ntoskrnl.exe+70600 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16539 (win7_gdr.100226-1909) x64   C:\Windows\Minidump\073110-25802-01.dmp 8 15 7600


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\baris\Desktop\073110-25802-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
Symbol search path is: SRV*c:\symbols*
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c11000 PsLoadedModuleList = 0xfffff800`02e4ee50
Debug session time: Sat Jul 31 04:24:25.485 2010 (UTC + 3:00)
System Uptime: 0 days 4:11:40.500
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800627f060, fffff80000b9c518, fffffa8005a3c010}

Probably caused by : pci.sys

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A driver is causing an inconsistent power state.
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800627f060, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa8005a3c010, The blocked IRP

Debugging Details:


IMAGE_NAME:  pci.sys



FAULTING_MODULE: fffff88000d75000 pci






fffff800`00b9c4c8 fffff800`02cf01b3 : 00000000`0000009f 00000000`00000003 fffffa80`0627f060 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`02c8d6a6 : fffff800`00b9c660 fffff800`00b9c660 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292f0
fffff800`00b9c570 fffff800`02c8ca26 : fffff800`02e31700 00000000`000ec526 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02c8d57e : 00000023`289986c1 fffff800`00b9cc58 00000000`000ec526 fffff800`02dfe748 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02c8cd97 : 00000009`221830c5 00000009`000ec526 00000009`22183092 00000000`00000026 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02c89dfa : fffff800`02dfbe80 fffff800`02e09c40 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_e1y62x64_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_e1y62x64_IMAGE_pci.sys

Followup: MachineOwner


Glad to see you found the problem.

Third party software firewalls have been known to have this issue so it could be the firewall component of  ESET Smart Security that was the problem.

You may be able to run NOD32 antivirus without issue, and just use the built-in Windows firewall.

The license information for ESET Smart Security should work with ESET NOD32 antivirus.

The problem seems to be an interaction or clash between Windows drivers and the third party software firewall drivers, particularly in 64-bit Windows.

Same problem reported in following link with ZoneAlarm:

KB981180 may be a potentail fix for the problem and there are other hotfixes mentioned in the link.

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Question Info

Last updated December 22, 2020 Views 16,934 Applies to: