Blue Screen BC Code 116

Hi,

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information on using BlueScreenView, MyEventViewer and other methods to
troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files.
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

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References to Vista also apply to Windows 7.

Have you updated your display/video or other major drivers lately - check in Control Panel -
Windows Updates to see if a driver has been loaded there. Use the generic troubleshooter below
and when you get to the driver section use the methods in the next message and then return to
the troubleshooter as needed. In rare cases the antivirus/antispyware/security programs can
cause this error.

Also check with System Maker and Video/Display adapter's Support as there could be known
issues - also check in their forums.

BCCode : 116    0x00000116

Bug Check 0x116: VIDEO_TDR_ERROR

The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed.

Important Info If You Have Received a STOP Code

If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer, Contact Support.

If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.

These actions might prevent an error like this from happening again:

1. Download and install updates and device drivers for your computer from Windows Update.
2. Scan your computer for computer viruses.
3. Check your hard disk for errors.

VIDEO_TDR_ERROR Parameters

The following parameters are displayed on the blue screen.

Parameter	Description
1	The pointer to the internal TDR recovery context, if available.
2	A pointer into the responsible device driver module (for example, the owner tag).
3	The error code of the last failed operation, if available.
4	Reserved.

BCCode: 116     0x00000116  <-- read this link
http://www.faultwire.com/solutions-fatal_error/Attempt-to-reset-the-display-driver-and-recover-from-0x00000116-*1275.html

----------------------------------

BCCode: 117     0x00000117 

Bug Check 0x117: VIDEO_TDR_TIMEOUT_DETECTED

The VIDEO_TDR_TIMEOUT_DETECTED bug check has a value of 0x00000117. This indicates that the display driver failed to respond in a timely fashion.

Important Info If You Have Received a STOP Code

If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer, Contact Support.

If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.

These actions might prevent an error like this from happening again:

1. Download and install updates and device drivers for your computer from Windows Update.
2. Scan your computer for computer viruses.
3. Check your hard disk for errors.

VIDEO_TDR_TIMEOUT_DETECTED Parameters

The following parameters are displayed on the blue screen.

Parameter	Description
1	The pointer to the internal TDR recovery context, if available.
2	A pointer into the responsible device driver module (for example, the owner tag).
3	The secondary driver-specific bucketing key.
4	Reserved.

BCCode: 117     0x00000117  <-- read this link
http://www.faultwire.com/solutions-fatal_error/The-display-driver-failed-to-respond-in-timely-fashion-0x00000117-*1276.html 

1. Update the Video driver - also look for BIOS and low level chipset drivers at the System Maker's
(motherboard maker's for custom systems).

2. Check for Viruses/Malware.

3. Check the hard drive for errors - run Checkdisk (see below)

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The inclusion of the 116 error code in the troubleshooter is only coincidence and holds no
specific meaning (other than driver caused bluescreens do occur with some frequency).

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of
Windows. TIP - Options - Advanced Filter allows you to see a time frame instead
of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

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Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above is
preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

---

Rob Brown - Microsoft MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Hi,

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates : (update video driver and BIOS)

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (manually updating using the methods above are
preferred to ensure the latest updated versions of the drivers are found at the system maker
and device maker's sites)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually
be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)
and then go look for new ones manually if you wish.

Stop Windows 7 from Automatically Installing Device Drivers
http://helpdeskgeek.com/windows-7/stop-windows-7-from-automatically-installing-device-drivers/

How To Disable Automatic Driver Installation In Windows 7 / Vista
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

Disable Windows Update Device Driver Search Prompt In Windows 7 / Vista (for Professional,
Ultimate, and Enterprise)
http://www.addictivetips.com/windows-tips/disable-windows-update-device-driver-search-prompt/

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Memory issues are NOT usually the cause of this Bug_Check though it is possible.

Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.

---

Rob Brown - Microsoft MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Hello everybody, and thanks for you suggestions.

I have tried to uninstall all drivers and then make a clean using Driver Sweeper.

I have also reinstalled all the latest driver for my hardware and latest video card driver, downloaded from NVIDiA website.

Unfortunately, the problem has not been solved. I always get BSOD and often it happens at Win startup.

I really do not know how to fix this issue and very worried because I really need to have my PC working asap.

Please, can you kindlyi suggest me a procedure to fix this issue?

Minidump files are available on my Skydrive, at this link:

 

http://cid-d90e7019abee79e2.office.live.com/browse.aspx/.Public

 

Regards,

Fabio

Hi,

I just noticed that SPTD.sys is loading which usually part of Daemon Tools and that is known
to cause some strange issues. Please uninstall Daemon Tools and check this thread to be
sure SPTD.sys does not load.

How to disable and/or remove SPTD.sys
http://www.duplexsecure.com/en/faq

Crash List - Created by using BlueScreenView

Filename	Address In Stack	From Address	To Address	Size	Time Stamp	Time String	Product Name	File Description	File Version	Company	Full Path
sptd.sys		0x858b4000	0x859a7000	0x000f3000	0x4ad245ea	10/11/2009 12:54:02 PM

============================================================

Look for drivers manually as indicated in the troubleshooter as those Driver Update programs
will fail, and usually catastrophically. Use all the methods in the troubleshooter.

=============================================================

Results verified with WinDBG, DumpCHK, and BlueScreenView.

Crash List - Created by using BlueScreenView

Dump File	Crash Time	Dump File Size	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address	File Description	Product Name	Company	File Version	Processor	Computer Name	Full Path	Processors Count	Major Version	Minor Version
011911-28610-01.dmp	1/20/2011 12:35:03 AM	295,200		0x00000116	0x90aef510	0x8e30c176	0x00000000	0x00000002	nvlddmkm.sys	nvlddmkm.sys+ee176					32-bit		C:\Windows\Minidump\011911-28610-01.dmp	2	15	7600
011911-29655-01.dmp	1/20/2011 12:35:10 AM	316,488		0x00000116	0x9669a008	0x8e313176	0x00000000	0x00000002	nvlddmkm.sys	nvlddmkm.sys+ee176					32-bit		C:\Windows\Minidump\011911-29655-01.dmp	2	15	7600
011911-21512-01.dmp	1/20/2011 12:35:17 AM	251,784		0x00000116	0x992c9228	0x8d721176	0x00000000	0x00000002	nvlddmkm.sys	nvlddmkm.sys+ee176					32-bit		C:\Windows\Minidump\011911-21512-01.dmp	2	15	7600
011911-21746-01.dmp	1/20/2011 12:35:24 AM	315,720		0x00000116	0x81e9b240	0x8e304176	0x00000000	0x00000002	nvlddmkm.sys	nvlddmkm.sys+ee176					32-bit		C:\Windows\Minidump\011911-21746-01.dmp	2	15	7600

Crash List - Created by using BlueScreenView

Filename	Address In Stack	From Address	To Address	Size	Time Stamp	Time String	Product Name	File Description	File Version	Company	Full Path
nvlddmkm.sys	nvlddmkm.sys+ee176	0x8e21e000	0x8ebba5a0	0x0099c5a0	0x4cb9dbec	10/16/2010 9:07:56 AM
dxgmms1.sys	dxgmms1.sys+692c	0x8ecc0000	0x8ecf9000	0x00039000	0x4a5bc265	7/13/2009 3:25:25 PM
watchdog.sys	watchdog.sys+107e	0x861c6000	0x861d3000	0x0000d000	0x4a5bc21a	7/13/2009 3:24:10 PM	Microsoft® Windows® Operating System	Watchdog Driver	6.0.6002.18005 (lh_sp2rtm.090410-1830)	Microsoft Corporation	C:\Windows\system32\drivers\watchdog.sys
dxgkrnl.sys	dxgkrnl.sys+8cadb	0x8ec09000	0x8ecc0000	0x000b7000	0x4ac54de1	10/1/2009 4:48:33 PM	Microsoft® Windows® Operating System	DirectX Graphics Kernel	7.0.6002.18107 (vistasp2_gdr_win7ip_dgt(wmbla).090924-1550)	Microsoft Corporation	C:\Windows\system32\drivers\dxgkrnl.sys

1. The CAUSE of all 4 was nvlddmkm.sys which is part of the Nvidia Drivers so update those.

Be sure to ask Nvidia Support and in the Nvidia forums as there may be known issues with that
device and those drivers. Sometimes you have to revert back to older ones.

Nvidia - Drivers - Use OPTION 1 to manually enter your driver info to get most current drivers. 
http://www.nvidia.com/Download/index.aspx?lang=en-us

Nvidia Support - check with Support as it could be a known issue
http://www.nvidia.com/page/support.html

Nvidia Forums - also check for forums as it could be a known issue and/or others likely to have it
http://forums.nvidia.com/

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2. Also check the issues for dxgmms1.sys which also applies.

dxgmms1.sys crash – Blue Screen Of Death
http://nzgeek.org/blog/dxgmms1-sys-crash-blue-screen-of-death/

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3. Use the memory checks and the other methods in the troubleshooters above as needed.

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4. Look for newer versions of the Eset Antivirus/Security - yours is dated 4/09/2009 and there
may be newer versions.

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5. Check the System Maker (motherboard maker for custom systems) for updated BIOS, low level
chipset drivers, and other on-board drivers.

Hope this helps.

---

Rob Brown - Microsoft MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Hi Rob,

 

thank you for the answers.

 

I've followed your suggestion and try to:

1. Remove Daemon Tools and SPTD.sys;

2. Update NVIDIA Drivers;

3. Check the troubleshooting for dxgmms1.sys (but Windows hotfix was already installed on my machine)

4. Installed and updated  ESET SS

5. BIOS is already updated with the latest available version

 

Unfortunately, I still have the same issue with BSOD and strange behaviour of the video driver, that very often stop working and is restored by Win.

I really do not know what else I can do to fix this issue.

I want to inform you on a fact that is happening and that maybe can help you to understand what is going on with my machine:

After a BSOD occurs, when the PC reboot and NVIDIA check prompt on the screen, it happens that some text characters look very strange and flickering.

Furthermore, during system boot, ASUS motherboard prompt screen show a lot of black pixels and a strange aspect...

I can solve this only unplugging the PC and leaving it unplugged for a minute or two..+

 

Do you have any ideas on what's going on?

Thank you,

 

Fabio

Hi,

Did you check for low level chipset drivers at ASUStek and at the chipset maker's site?

Did you check the memory as indicated in an extremely thorough manner?

Remove ALL power and reseat the cards, memory, and cables (on both ends when possible) actually
remove and replace - do not just snug.

Check for drivers manually, ditch the automatic programs.

--------------------------------------------

Check with ASUStek Support, Nvidia Support - ask in their forums and in any game you play forums.

ASUStek Support
http://support.asus.com/

ASUStek Forums
http://vip.asus.com/forum/default.aspx?SLanguage=en-us

ASUStek Drivers
http://support.asus.com/download/download.aspx?SLanguage=en-us

Nvidia - Drivers - Use OPTION 1 to manually enter your driver info to get most current drivers. 
http://www.nvidia.com/Download/index.aspx?lang=en-us

Nvidia Support - check with Support as it could be a known issue
http://www.nvidia.com/page/support.html

Nvidia Forums - also check for forums as it could be a known issue and/or others likely to have it
http://forums.nvidia.com/

Hope this helps.

---

Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Hi Rob,

I have still to try with memory testing with Memtest, and that's what I want to try today.

I will also try to download manually all the required drivers and install them.

Can I use driver sweeper to remove all the old drivers and then manually install the new ones?

Furthermore, please note that, in addition to the issue reported on my previous post, I'have noticed that when I unplug the PC, the BIOS loss time and date setting, even if I have replaced the battery with a new one..

I have also noticed that a strange delay occurs from the push of the power button and the turning on of the PC (some seconds)..

Thank you for your help Rob.

Regards,

Fabio

 

I have checked ASUSTek website, and found out that latest drivers were issued in 2009.

I am pretty sure I have already installed those drivers...

Removing them is possibly ok using driver sweeper but I would never use it to look for updated
drivers. We are still a long way from manufacturers supporting those type of programs in a direct
manner.

Issue could be something to do with the PSU (power supply) - anything is possible.

The BIOS losing time is not a good sign, double check the battery connections.

The power delay and the time loss could indicate an issue with the PSU that also affects the video.
Issue could also be motherboard though.

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Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Hi Rob,

 

again, I did everything you suggest:

 

1) Open the case and remove and reinstall RAM memories;

2) I was not able to remove Video Card as it seems locked (!) and  it didn't came out from the slot;

3) Update chipset driver;

4) Check on NVIDIA Support.

5) Double check battery connections

Unfortunately, BIOS continues to lose system date when the PC is unplugged.

Furthermore, I still have the same issues with Video Driver stop working and PC crashing with BSOD.

Do you have any other idea on how to fix it?

Thank you and regards,

 

Fabio