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Blue screen after plugging in USB 3.0 device.

AlexanderWYZ asked on
I am experiencing an issue with my USB 3.0 port. I attempted to plug in a USB 3.0 hard drive into my 3.0 port and every time I do this the blue screen of death (as attached below) comes up. I have plugged in a different USB 3.0 hard drive into that port with the same result. I note that USB 2.0 devices do not cause this problem, nor does plugging any device (including this hard drive) into my other USB port (which is 2.0).

I attempted to update the driver software for all my USB drivers, however no updates were found.

Any help on the issue would be very much appreciated :)


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Patrick Barker replied on

Thanks!

Both of the attached DMP files are of the SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) bugcheck.

A system thread generated an exception that the error handler did not catch.

Usual causes are a bug in a device driver.

If we take a look at the call stack:

0: kd> kv
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`089606a0 00000000`00f8009e : fffff8a0`0378ecc2 00000000`0000000f 00000000`00000000 fffffa80`041afe80 : rusb3xhc+0x1c2dd
fffff880`089606a8 fffff8a0`0378ecc2 : 00000000`0000000f 00000000`00000000 fffffa80`041afe80 fffff880`0777af7b : 0xf8009e
fffff880`089606b0 00000000`0000000f : 00000000`00000000 fffffa80`041afe80 fffff880`0777af7b fffffa80`041afe80 : 0xfffff8a0`0378ecc2
fffff880`089606b8 00000000`00000000 : fffffa80`041afe80 fffff880`0777af7b fffffa80`041afe80 00000000`00000000 : 0xf

FAILURE_BUCKET_ID:  X64_0x7E_rusb3xhc+1c2dd

We see mention of rusb3xhc.sys which is the Renesas Electronics Corporation USB 3.0 Host Controller Driver. Have you checked Samsung's support & drivers website to ensure this driver is up to date? Yours is dated from 2011:

0: kd> lmvm rusb3xhc
start             end                 module name
fffff880`0775f000 fffff880`0779a000   rusb3xhc T (no symbols)          
    Loaded symbol image file: rusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\rusb3xhc.sys
    Image name: rusb3xhc.sys
    Timestamp:        Wed Sep 14 21:15:00 2011 (4E715194)

If you are sure it's up to date, it's possible another device driver is conflicting and causing it to fault, so here are my recommendations:

1. Remove and replace AVG with Microsoft Security Essentials for temporary troubleshooting purposes:

AVG removal tool - http://www.avg.com/us-en/utilities

MSE -
http://windows.microsoft.com/en-us/windows/security-essentials-download

2. In your loaded drivers list, dtsoftbus01.sys is listed which is the Daemon Tools driver. Daemon Tools is a very popular cause of BSOD's in 7/8 based systems. Please uninstall Daemon Tools. Alternative imaging programs are: MagicISO, Power ISO, etc.

Regards,

Patrick
Debugger/Reverse Engineer.
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