I am experiencing an issue with my USB 3.0 port. I attempted to plug in a USB 3.0 hard drive into my 3.0 port and every time I do this the blue screen of death (as attached below) comes up. I have plugged in a different USB 3.0 hard drive into that port
with the same result. I note that USB 2.0 devices do not cause this problem, nor does plugging any device (including this hard drive) into my other USB port (which is 2.0).
I attempted to update the driver software for all my USB drivers, however no updates were found.
Any help on the issue would be very much appreciated :)
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We see mention of rusb3xhc.sys which is the Renesas Electronics Corporation USB 3.0 Host Controller Driver. Have you checked Samsung's support & drivers website to ensure this driver is up to date? Yours is dated from 2011:
0: kd> lmvm rusb3xhc
start end module name
fffff880`0775f000 fffff880`0779a000 rusb3xhc T (no symbols)
Loaded symbol image file: rusb3xhc.sys
Image path: \SystemRoot\system32\DRIVERS\rusb3xhc.sys
Image name: rusb3xhc.sys
Timestamp: Wed Sep 14 21:15:00 2011 (4E715194)
If you are sure it's up to date, it's possible another device driver is conflicting and causing it to fault, so here are my recommendations:
1. Remove and replace AVG with Microsoft Security Essentials for temporary troubleshooting purposes:
2. In your loaded drivers list, dtsoftbus01.sys is listed which is the Daemon Tools driver. Daemon Tools is a very popular cause of BSOD's in 7/8 based systems. Please uninstall Daemon Tools. Alternative imaging programs are: MagicISO, Power ISO, etc.
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