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Asus Laptop LifeFrame3 Trouble

Ok so I just recently purchased a brand new Asus Laptop (Can be seen here: http://www.bestbuy.com/site/Asus+-+Laptop+with+Intel%26%23174%3B+Core%26%23153%3B+i5+Processor+-+Blue/Black/9736955.p?id=1218164036446&skuId=9736955&st=Asus)  from Best Buy and have a problem with the laptops built in camera. Everytime I execute LifeFrame3 to access the built in camera, it says http://s747.photobucket.com/albums/xx118/xboxrules/?action=view¤t=pic.png I've tried going through all the updates available, none have had success for my camera trouble.. I have tried uninstalling and reinstalling LifeFrame3 Multiple times, but yet the same thing still happens over and over. When I enter skype, it says try upgrading your driver. http://s747.photobucket.com/albums/xx118/xboxrules/?action=view¤t=pic2.png. I hope someone can please help with my problem. That would be a great help. Thanks.

Answer
Answer
Hi,
 
I’d suggest you to run the Hardware and Devices Troubleshooter to identify what is causing this issue, it will check and try to fix issue that is stopping your Webcam to be used normally on Windows 7.
 
· Open the Hardware and Devices troubleshooter by clicking on the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌ if you're prompted for an administrator password or confirmation, type the password or provide confirmation.
 
· For more information, please visit the link below.
 
If the above provided solution doesn't resolve the issue then try troubleshooting this matter with a Clean Boot to see if we can pinpoint a program or driver that could be causing the issue you are experiencing.

A Clean Boot allows us to start Windows with certain programs and drivers turned off or on by selection. By doing this through trial-and-error we can hopefully pinpoint a specific cause of this issue. Here is how to troubleshoot with a Clean Boot:

Clean Boot Troubleshooting.
1. Click Start, type msconfig in the Start Search box, and then press ENTER.
    User Account Control permission.
    If you are prompted for an administrator password or for a confirmation, type the
    password, Or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved.
 
If the issue is resolved check which third party program is causing the problem, referring the link given below:
http://support.microsoft.com/kb/929135
 
Reset the computer to start as usual.
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

Click Start, type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue. On the General tab, click the Normal Startup option, and then click OK.
When you are prompted to restart the computer, click Restart.
 
Thanks and Regards:
I. Suuresh Kumar- Microsoft Support.
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Last updated April 21, 2025 Views 22,265 Applies to: