An error occurred while files were being copied. : 0001 0002".

Hi 
 
Original title: Unable to install Canon MP230 software called "MP Drivers" on my Window 7.
I am trying to installed a Canon MP230 software, but I am unable to installed the 'MP Drivers' on my window 7 OS.

 I am geting an error as "An error occurred while files were being copied. : 0001 0002". 

Can anyone please help me to debug this issue? 
 
Question Info

Last updated July 19, 2018 Views 18,454 Applies to:
Answer

Hi Rohith,

 

It appears that you have an issue with uninstalling a printer. However, in order to guide you in the right direction; I will need some more information. Please help me by answering the questions mentioned below.

 

1.      Is it wired or wireless printer?

2.      Do you face any issue with other installation or in-installation?

3.      Are you installing driver from the disc or downloaded file?

4.      Did you make any changes to the computer prior to this issue?

 

When installing printer drivers it's usually necessary to have the printer fully connected up but switched off. Only turn it on when the driver installer tells you to. If it's all connected up and switched on when you start the driver installation, the installation might fail.

 

In-order to fix the installing the printer, you can refer the following.

 

Keep the computer in clean boot and check the issue status.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8.

http://support.microsoft.com/kb/929135

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

 

I would also suggest you to refer to the following link.

 

Fix printer problems.

http://windows.microsoft.com/en-US/windows/printer-problems-in-windows-help#fix-printer-problems=windows-7&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

 

You can also refer to:

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/i-want-to-removedelete-printerdriver-from-windows/6700d817-cfb7-4d94-904e-25bc8f435c7f

 

Hope this information helps you. Please do let us know if you need any assistance with Windows, we’ll be glad to assist you.

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