Question

Q: Flash player causing blue screen error upon loading video. This thread is locked from future replies

Hello,

I have recently bought a new system. Everything runs perfectly except for one critical problem; I can't view flash videos or anything played in a web browser by flash player.

Animated flash advertisements will load to the first couple of frames, I will hear a bit of noise and then a brief 1-2 second system hang and straight in to a bluescreen. Same goes for youtube etc, might see a frame, if that, a brief noise and hang/bluescreen.

This has occurred since I have purchased the PC.

I have attempted to fix the problem by updating my graphics drivers to the latest, updating flash player to the latest, updating sound drivers to the latest.

System:

AMD i5 750

ATI Radeon 5870

Realtek audio

I am just viewing the bluescreen dump file, there is no bug check string, however it seems to indicate an AMD/graphics driver causing the conflict.

070610-31621-01.dmp 6/07/2010 10:19:36 PM   0x00000116

0x85e1e2c0

0x924145e6 0x00000000 0x00000002 atikmpag.sys atikmpag.sys+55e6 AMD multi-vendor Miniport Driver AMD driver Advanced Micro Devices, Inc. 8.14.01.6117 32-bit   C:\Windows\Minidump\070610-31621-01.dmp 4 15 7600

There are 7 bluescreen dumps on the minidump file, they are all identical to the above.

 

These are the lines highlighted in red from BlueScreenView:

Filename Address In Stack From Address To Address Size Time Stamp Time String Product Name File Description File Version Company Full Path
atikmpag.sys atikmpag.sys+55e6 0x92060000 0x92098000 0x00038000 0x4bfe9cef 28/05/2010 2:25:19 AM AMD driver AMD multi-vendor Miniport Driver 8.14.01.6117 Advanced Micro Devices, Inc. C:\Windows\system32\drivers\atikmpag.sys
dxgkrnl.sys dxgkrnl.sys+8cadb 0x92098000 0x9214f000 0x000b7000 0x4ac54de1 2/10/2009 10:48:33 AM Microsoft® Windows® Operating System DirectX Graphics Kernel 6.1.7600.16432 (win7_gdr.091001-1312) Microsoft Corporation C:\Windows\system32\drivers\dxgkrnl.sys
dxgmms1.sys dxgmms1.sys+692c 0x92bb6000 0x92bef000 0x00039000 0x4a5bc265 14/07/2009 9:25:25 AM Microsoft® Windows® Operating System DirectX Graphics MMS 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\dxgmms1.sys
watchdog.sys watchdog.sys+107e 0x8cfe4000 0x8cff1000 0x0000d000 0x4a5bc21a 14/07/2009 9:24:10 AM Microsoft® Windows® Operating System Watchdog Driver 6.1.7600.16385 (win7_rtm.090713-1255) Microsoft Corporation C:\Windows\system32\drivers\watchdog.sys

 

Event viewer:

 

  System
   
- Provider
      [ Name ] EventLog
   
- EventID 6008
      [ Qualifiers ] 32768
   
  Level 2
   
  Task 0
   
  Keywords 0x80000000000000
   
- TimeCreated
      [ SystemTime ] 2010-07-06T12:19:26.000000000Z
   
  EventRecordID 3580
   
  Channel System
   
  Computer Owner-PC
   
  Security
- EventData
      10:17:22 PM
      ‎6/‎07/‎2010
       
       
      2955
       
       
      DA07070002000600160011001600C003DA070700020006000C0011001600C003600900003C000000010000006009000000000000B00400000100000000000000

  System
   
- Provider
      [ Name ] Microsoft-Windows-Kernel-Power
      [ Guid ] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
   
  EventID 41
   
  Version 2
   
  Level 1
   
  Task 63
   
  Opcode 0
   
  Keywords 0x8000000000000002
   
- TimeCreated
      [ SystemTime ] 2010-07-06T12:19:06.042422100Z
   
  EventRecordID 3584
   
  Correlation
   
- Execution
      [ ProcessID ] 4
      [ ThreadID ] 8
   
  Channel System
   
  Computer Owner-PC
   
- Security
      [ UserID ] S-1-5-18
- EventData
    BugcheckCode 278
    BugcheckParameter1 0x85e1e2c0
    BugcheckParameter2 0x924145e6
    BugcheckParameter3 0x0
    BugcheckParameter4 0x2
    SleepInProgress false
    PowerButtonTimestamp 0

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0x85e1e2c0, 0x924145e6, 0x00000000, 0x00000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070610-31621-01.


So, can anyone help?

Answer

A:

Hi ThomasKnockout,

 

1. Which operating system is installed on the computer?
2. Which version of windows are you using 32-bit or 64-bit?

I would first suggest you to refer to the below link and check if you are using a 32 or 64 bit edition of Windows 7 –

http://windows.microsoft.com/en-US/windows7/find-out-32-or-64-bit

You may also refer to the below link for assistance on the issue -

http://windows.microsoft.com/en-us/windows7/32-bit-and-64-bit-Windows-frequently-asked-questions

 

Method 1:
If it is 64-bit edition of Windows then you will have to use 32 bit Internet Explorer as Internet Explorer 64-bit does not support flash player and adobe does not have a 64-bit flash player as yet .

You may use the 32 bit Internet Explorer browser by following the below mentioned steps and check if you can view them properly.
Open Computer from the Start menu. Go to the following location to use the 32-bit internet explorer:

"C:\Program Files (x86)\Internet Explorer\iexplore.exe"

You may refer to the below mentioned links for adobe on installation of flash player and check accordingly. Try to reinstall the flash player according to mentioned conditions and then check. You may refer to the below links for assistance-
http://kb2.adobe.com/cps/402/kb402435.html

http://kb2.adobe.com/cps/191/tn_19166.html

Method 2:
You may try uninstalling and then reinstalling the display drivers –

a. ClickStart, and then clickControl Panel.

b. ClickSystem and Maintenance, clickSystem, and then clickDevice Manager.
Note If Control Panel is in Classic View, double-click System, and then clickDevice Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or clickAllow.

c. In Device Manager, expandDisplay Driver, right-click the display devices, and then clickpropertiesand under the driver tab click onUninstall.

d. When you are prompted to confirm that you want to remove the device, clickOK.

e. Restart the computer.

After the computer restarts, the drivers will be automatically installed. Check after this procedure. Check after this procedure.Also check if you have any exclamation mark or cross marks alongside the display devices listed in device manager.


Hope this helps.

Thanks,
Meghmala – Microsoft Support

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Views: 4,463 Last updated: March 13, 2018 Applies to: