ethernet connection for printer crashes wireless connection to net--WHY??

stand alone computer with win 7 professional 64-- hp lj 4000 prints via ethernet but crashes my internet connection which uses a usb wireless adapter. If I disable the ethenet adapter then I can connect to the net.
How can I use both network adapters simaltaneously??
 
Question Info

Last updated March 13, 2018 Views 420 Applies to:
Answer

 Hi,

Try booting the computer in Safe mode eith networking and check if it works, here is the link:

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Try updating the drivers for your Ethernet adapter from manufacturer’s website. Also update the latest drivers for USB wireless adapter.

Hope it helps.

Petricia.

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