Cannot get laptop to turn on usb port

I have windows 7 home premium and a zune 80 gig.  The zune is stating error 5 contact support.  I am trying to recover the files on the zune.  I have drained the battery, waited weeks, etc.  When I usb it to the computer it says the device has problems and the usb port or connection has been "turned off".  There is no option to turn it on anyway.  I have recently downloaded a recovery program, so if I can just get the computer to turn on the usb connection, even though it has problems, I may have a chance.  Anyone know how to do this, or have any other ideas?  Thanks in advance, Melissa
 
Question Info

Last updated July 7, 2018 Views 3,113 Applies to:
Answer

Hi Melissaemby,

Please see information regarding Code 43 error:

Code 43

Windows has stopped this device because it has reported problems. (Code 43)

Recommended resolution

One of the drivers controlling the device notified the operating system that the device failed in some manner.

If you have already run the Troubleshooting Wizard, you might want to check the hardware documentation for more information about diagnosing the problem.

Hope this helps!


Debra
Microsoft Answers Support Engineer
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