Blue Screen error

PC crashed to a BSOD while playing Aliens vs Predator. Initial message stated that the video driver timed-out and failed to recover. My video board is an ATI HD5770 1GB by Sapphire. All drivers are up to date as of this morning. Can an exact cause and remedy be extracted from the dmp file? The Minidump file is at the following link-

 

http://cid-88f4e6602aa54082.office.live.com/self.aspx/Minidump%5E_19AUG/081910-23462-01.dmp

Thank you for the help.

 

 

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Question Info


Last updated March 13, 2018 Views 1,018 Applies to:
Answer

Hi,

It still could be the video drivers - check with Sapphire/ATI Support, their forums and the
game you were playing forums.

Sapphire - Support
http://www.sapphiretech.com/presentation/support/?cid=2&psn=000202
http://www.sapphiretech.com/presentation/support/?psn=0002

Sapphine - Community/Forums
http://www.sapphiretech.com/presentation/member/member_index.aspx

Check with ATI Drivers (manually), Support and their forums as their could be known issues.
(The ATI Forums will have the same known issues if available.)

ATI - Forums
http://forums.amd.com/game/categories.cfm?catid=260&forumid=11


ATI - Support
http://support.amd.com/us/Pages/AMDSupportHub.aspx

================================

Check this thread for information on using BlueScreenView, MyEventViewer, and other methods
to troubleshoot BlueScreens - top 3 replies.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

=============================================================

Here is the usual BCCode: 116 troubleshooter with some specifics for your issue.

References to Vista also apply to Windows 7.

Have you updated your display/video or other major drivers latetly - check in Control Panel -
Windows Updates to see if a driver has been loaded there. Use the generic troubleshooter below
and when you get to the driver section use the methods in the next message and then return to
the troubleshooter as needed. In rare cases the antivirus/antispyware/security programs can
cause this error (definitely suspect AVG. Also suspect your RAID, update the drivers if possible.
Even BIOS and low level chipset drivers can be in play (see system maker or motherboard maker).

Also check with System Maker and Video/Display adapter's Support as there could be known
issues - also check in their forums.

BCCode : 116    0x00000116

The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt
to reset the display driver and recover from a timeout failed.

BCCode: 116     0x00000116  <-- read this
http://www.faultwire.com/solutions-fatal_error/Attempt-to-reset-the-display-driver-and-recover-from-0x00000116-*1275.html

Crash List - Created by using BlueScreenView

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company Processor Computer Name Processors Count Major Version Minor Version
081910-23462-01.dmp 8/19/2010 8:24:19 PM   0x00000116 fffffa80`0d523010 fffff880`044c1c80 00000000`00000000 00000000`00000002 dxgkrnl.sys dxgkrnl.sys+5cef8 DirectX Graphics Kernel Microsoft® Windows® Operating System Microsoft Corporation x64   4 15 7600

Crash List - Created by using BlueScreenView

Filename Address In Stack From Address To Address Size Time Stamp Time String Product Name File Description File Version Company Full Path
dxgkrnl.sys dxgkrnl.sys+5cef8 fffff880`04501000 fffff880`045f5000 0x000f4000 0x4ac5509e 10/1/2009 6:00:14 PM Microsoft® Windows® Operating System DirectX Graphics Kernel 7.0.6002.18107 (vistasp2_gdr_win7ip_dgt(wmbla).090924-1550) Microsoft Corporation C:\Windows\system32\drivers\dxgkrnl.sys
NDProxy.SYS NDProxy.SYS+faca8cfb fffff880`05357000 fffff881`0536c000 0x0000000100015000 0x4a5bccdd 7/13/2009 5:10:05 PM Microsoft® Windows® Operating System NDIS Proxy 6.0.6001.18000 (longhorn_rtm.080118-1840) Microsoft Corporation C:\Windows\system32\drivers\NDProxy.SYS

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The inclusion of the 116 error code in the troubleshooter is only coincidence and holds no
specific meaning (other than driver caused bluescreens do occur with some frequency).

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of
Windows. TIP - Options - Advanced Filter allows you to see a time frame instead
of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

-------------------------------------------------------------------------

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

-------------------------------------------------------------------------

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above
is preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

-------------------------------------------------------------------------

In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7
http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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