Wireless mouse 5000 & wireless keyboard 3000 V2.0. Intermittent mouse not working.

Bought the above package items and using it fine for a few months(2-3 months). Wireless Mouse just don't work suddenly. Tried removing battery and then putting it back, it WORKs. A few minutes later, mouse not working again (I notice no blue light at the bottom of mouse). Try again removing and putting back battery, it WORKs again. But it lasted again for a few minutes. That was the solution till one day(2 weeks ago), no matter new battery or removal and putting in batteries, the mouse did not work. I had to revert back to wired mouse and keyboard.

But today, trying my luck, I connect up the above wireless keyboard/mouse, it just WORKs again.

Please advise these peculiarity hardware issue on this MS Wireless Mouse 5000.

Should I sent for replacement. If Yes, where should I go to in Singapore.

Thanks.

 

Question Info


Last updated March 13, 2018 Views 1,818 Applies to:
Answer

Hi,

Maybe these will help.

Microsoft Warranties
http://www.microsoft.com/hardware/Warranties.mspx

http://mshardwaresea.com/singapore/customersupport.html

http://www.microsoft.com/en/sg/default.aspx

Hope this helps.



Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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