oki c5150n laser printer shows "printer offline" error in windows 7

i'm using windows 7 64bit edition and an oki c5150n laser printer and have downloaded the latest drivers from the website.

it always says the printer is offline, and when i uncheck the "use printer offline" mode, anytime i try and print it gives an error, which troubleshoot "fixes" by turning the printer to offline mode and the file i sent to print still does nothing. i have checked the cords, rebooted the printer and computer, as well as using "remove device". any ideas would be appreciated

 
Question Info

Last updated August 1, 2018 Views 10,315 Applies to:
Answer

Hi fdameion,

Please see the following articles with some additional troubleshooting and information:

http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows

and

http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

Hope this helps!


Debra
Microsoft Answers Support Engineer
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