CD/DVD drive not playing audio CD

My CD/DVD drive is not responding whenever I attempt to play some CDs I bought recently. I have Windows 7 Home Premium and this is basically a brand new laptop (Packard Bell Easynote TJ74).

When I have attempted to view the error details of Windows Media Player, it will not load any error message box. I have attempted with several CDs, constantly getting the same result.

I have also attempted to enter the D Drive through My Computer, resulting in the following message:

Windows cannot access the specified device, path or file. You may not have appropriate permissions to access the item

There is only one account on this computer, and that is my own.

 
Question Info

Last updated March 13, 2018 Views 869 Applies to:
Answer

I think it might be the CDs, because I got another CD and it's playing fine on here.

So yeah.

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.