windows 7 (64) upgrade from vista (64) hp l7700 printer loads but will not print. printer:ready

deleted all hp files dealing with printer.
hooked printer up with usb and loaded printer from win 7.
in vista printer on wireless network worked fine.
in win 7 didn't recognize wireless network printer.
 

Question Info


Last updated March 13, 2018 Views 1,480 Applies to:
Answer
Hi cybutler,

Thanks for posting on Microsoft Answers!

Follow the workaround below and verify if it resolves the issue:

1. Fix Network Printing problems:
Automatically diagnose and repair when you cannot print, or for problems installing a printer, connecting to a network printer and related errors.
http://support.microsoft.com/gp/printing_problems

2. Adding a Printer on network:

If you're trying to add a network printer at the office, you'll usually need the name of the printer. If you can't find it, contact your network administrator.
1.    Open Devices and Printers by clicking the Start button  , and then, on the Start menu, clicking Devices and Printers.
2.    Click Add a printer.
3.    In the Add Printer wizard, click Add a network, wireless or Bluetooth printer.
4.    In the list of available printers, select the one you want to use, and then click Next. (If your computer is connected to a network, only printers listed in Active Directory for your domain are displayed in the list.)
5.    If prompted, install the printer driver on your computer by clicking Install driver.   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
6.    Complete the additional steps in the wizard, and then click Finish.

For additional help follow the article below:
http://windows.microsoft.com/en-us/windows7/Install-a-printer

3. Installing Printer drivers:
1.    Open Devices and Printers by clicking the Start button  , and then, on the Start menu, clicking Devices and Printers.
2.    Right-click the printer you want to update, and then click Printer properties.
3.    Click the Advanced tab.
4.    Click New Driver, and then follow the instructions in the Add Printer Driver wizard.
http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers

Since there are no printers available from the manufacturer for Windows 7
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4062&lc=en&dlc=en&cc=us&lang=en&product=2512010

Article below shows the workaround to install the drivers:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01887433&lc=en&dlc=en&cc=us&lang=en&os=4062&product=2512010

For additional help on troubleshooting network printers refer to the article below:
http://windows.microsoft.com/en-US/windows7/Install-view-and-manage-your-devices-and-printers

Hope it helps.




Thanks and Regards:
Shekhar S - Microsoft Support.

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Shekhar Sharma

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