Windows 7 cannot detect DVD/CD drive

Please Help!  My Averatec 4200 laptop was just upgraded to Windows 7.  The DVD/CD drive worked fine when I installed Windows 7, but for some reason it is no longer visable...anywhere.

Device Manager - Nothing
My Computer - Nothing
Hardware & Sound Troubleshooter - No device detected

I have tried everything I can think of.  The DVD player hasn't been removed physically and reinstalled.  Also, when I put in a DVD the player spins, but nothing is detected.

Please help!

Question Info

Last updated March 13, 2018 Views 1,887 Applies to:
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs:

The DVD drive does not function after you install Windows 7:

MCC 2011


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