Brand new laptop wont recgonise printer USB

Just today purchased a brand new Sony Vio laptop.  Have a HP Deskjet F2280 printer - which I have downloaded the drivers off the HP website (as the disk did not support Windows 7) however I keep getting a message that that the 'USB device is not recgonised'  I have reloaded the software, run checks on the system but still nothing (the software is installed and recgonised including showing print logs ques etc).  The printer was working on an older computer.

Do I just need to buy a new USB printer cable or is there a cheaper solution to an already expensive day!?

Any help would be appreciated

 

Question Info


Last updated March 13, 2018 Views 834 Applies to:
Answer

Hi urgh,

Please be sure that all your laptop drivers are up to date:

http://esupport.sony.com/US/perl/select-system.pl?DIRECTOR=DRIVER&PRODTYPE=1,72,70,24,66,9,26,5

Hope this helps!


Debra
Microsoft Answers Support Engineer
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